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Support Secretary

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Employment type not specifiedExperience not specifiedWorcester

Worcestershire Acute Hospitals NHS TrustWorcester

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Worcestershire Acute Hospitals NHS Trust Support Secretary

The closing date is 25 September 2026

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Job summary

We have an exciting opportunity for a Band 3 Support Secretary in the Executive Suite at Worcestershire Royal Hospital.

We are looking for an individual who is organised, keen to learn, has basic knowledge of secretarial/administration tasks, is able to work independently and on their own initiative, prioritise their workload, and who works well as part of a team.

The successful candidate will be supported by our friendly Executive Assistant team to learn the role, develop their skills and learn new ones! Recent experience in an NHS or administrative role is desirable. If you'd like to learn more information about this role please contact Lisa Wilkes on 01905 733960 or [email protected]

Main duties of the job

The postholder will be responsible for providing an efficient administrative service to support the Executive Assistants and Executive Directors.

Duties of the role include diary management (electronically), telephone enquiries, reception cover, managing and distributing incoming post,and other such clerical duties within the department.

The post holder should be reliable and have a flexible, proactive and professional approach to ensure the smooth running of the Executive Suite is maintained.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

Date posted

02 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-26-0312

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Job description

Job responsibilities

Job Purpose: To be responsible for providing an efficient administrative service to support the Executive Assistants within the Executive Suite.

Key Duties:

To assist with the day-to-day running of Executive Directors diaries as and when required.
Provide additional support to the Executive Directors, Deputies and their EAs, undertaking duties as required to enable the smooth running of the office.
To be the first point of contact for telephone and face to face enquiries and act on them as appropriate, accurately recording messages and enquiries and ensuring onward transmission if necessary.
Maintain the post log within the Executive Office, ensuring that all incoming post is distributed to the relevant individuals, and drafting correspondence where appropriate.
To collate the whereabouts of the Executives on a monthly basis.
To take notes and actions at meetings where requested. To include the use of Copilot to transcribe meeting notes and action logs.
To build and maintain good working relationships with Non-Executive Directors and Executive Directors.
To manage room bookings and catering for meetings as and when required
Use the Trusts Procurement system to ensure stock levels of stationery remain adequate and raising other Purchase Orders when required.
To support the Executive team in ensuring the efficient and timely execution of matters associated with the Trust Board.
To book all rooms and refreshments for Trust Board and subcommittee meetings.
Liaise with the Communications Team on the update of the Trust Board web pages.
To undertake such other duties as required by Line Manager.
To support the correct receipt and handling of tenders when required.
To assist with the management of any internal/external events.

Job description

Job responsibilities

Job Purpose: To be responsible for providing an efficient administrative service to support the Executive Assistants within the Executive Suite.

Key Duties:

To assist with the day-to-day running of Executive Directors diaries as and when required.
Provide additional support to the Executive Directors, Deputies and their EAs, undertaking duties as required to enable the smooth running of the office.
To be the first point of contact for telephone and face to face enquiries and act on them as appropriate, accurately recording messages and enquiries and ensuring onward transmission if necessary.
Maintain the post log within the Executive Office, ensuring that all incoming post is distributed to the relevant individuals, and drafting correspondence where appropriate.
To collate the whereabouts of the Executives on a monthly basis.
To take notes and actions at meetings where requested. To include the use of Copilot to transcribe meeting notes and action logs.
To build and maintain good working relationships with Non-Executive Directors and Executive Directors.
To manage room bookings and catering for meetings as and when required
Use the Trusts Procurement system to ensure stock levels of stationery remain adequate and raising other Purchase Orders when required.
To support the Executive team in ensuring the efficient and timely execution of matters associated with the Trust Board.
To book all rooms and refreshments for Trust Board and subcommittee meetings.
Liaise with the Communications Team on the update of the Trust Board web pages.
To undertake such other duties as required by Line Manager.
To support the correct receipt and handling of tenders when required.
To assist with the management of any internal/external events.

Person Specification

Knowledge/Skills

Essential

Able to manage conflicting priorities, organising workload effectively and meet deadlines.
Able to work on own initiative
Working knowledge of Microsoft Office
Good telephone skills
Good written and verbal communication skills at all levels

Desirable

Knowledge of NHS systems
Knowledge of good Health & Safety Practices

Qualifications

Essential

GCSEs at Grade C or above in Maths and English, or equivalent
Educated to Level 3 or above

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Knowledge of office procedures
Previous experience of preparing agendas and papers
Experience of electronic diaries

Desirable

Previous, relevant NHS experience

Person Specification

Knowledge/Skills

Essential

Able to manage conflicting priorities, organising workload effectively and meet deadlines.
Able to work on own initiative
Working knowledge of Microsoft Office
Good telephone skills
Good written and verbal communication skills at all levels

Desirable

Knowledge of NHS systems
Knowledge of good Health & Safety Practices

Qualifications

Essential

GCSEs at Grade C or above in Maths and English, or equivalent
Educated to Level 3 or above

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Knowledge of office procedures
Previous experience of preparing agendas and papers
Experience of electronic diaries

Desirable

Previous, relevant NHS experience

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Lisa Wilkes

[email protected]

01905733960

Details

Date posted

02 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-26-0312

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Supporting documents

Supporting links (all open in new tabs)

Flexible Working and Support to Staff

An Inclusive Employer

There is more to us than WAHT you see

We are committed to developing a culture of continuous improvement

Privacy notice

Worcestershire Acute Hospitals NHS Trust's privacy notice (opens in a new tab)

Support links

Market insight

44 662 £

44 662 £44 662 £

Based on 21 offers with salary for Jobs in Worcester

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