Experienced Full Time GP Practice Receptionist / Call Handler
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GP Direct Experienced Full Time GP Practice Receptionist / Call Handler
The closing date is 15 September 2026
Job summary
Are you an experienced GP Practice Receptionist looking for a full time contract? If yes, this is the right advert for you! We are currently recruiting experienced GP Practice Receptionists to join our dynamic and forward thinking team, we offer a supportive workplace where contributions are truly valued.
Working pattern:
- Mon 8am to 6:30pm with 60min unpaid lunch break
- Tue Off
- Wed 8am to 6:30pm with 60min unpaid lunch break
- Thu 8am to 1pm
- Fri 8am to 6:30pm with 60min unpaid lunch break
- Sat 8am to 12:30pm
These hours are set.
Reception staff work within the practice call centre and on the front counter at either site
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Offer general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Uphold the values in the GP Direct mission statement and patient charter
Main duties of the job
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following lists.
- Provide a welcoming effective and efficient reception service to patients and visitors
- Undertake all reception duties as required
- Support clinicians in emergency situations
Call Centre
- Attend to incoming calls from patients and other callers as required, this is a primary element of the roles
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Report all Significant events/ incidents in accordance to local protocols
- Process, acknowledge and complete practice notes (PNs) as per rota, twice a day
- Processing repeat prescriptions in accordance with practice guidelines, electronically and manually
About us
GP Direct is part of Sphere Primary Care Network (PCN) which is a collection of six constituent GP Practices, which all have a strong reputation for our focus on quality improvement and investing in people. This is an exciting time for individuals seeking a fulfilling and interactive role to join us. We are expanding our services and have undergone a sustained period of growth.
- GP Direct is based at two sites in Harrow, key points include:
- Excellent local reputation with a high Google review score
- A large team of around 30 clinicians and 40 non-clinical staff
- A diverse clinical workforce which includes GPs, nurses, pharmacists, HCAs and an FCP
- Highly skilled and varied admin and reception team of over 40 staff
- Above average QOF and enhanced services achievement year on year
- CQC rating of 'good' overall
- Above average GP Patient Survey results
- Involvement in local and national pilots such as the NHS clinical pharmacists' pilot
- Extensive use of information technology to enhance the patient journey and improve performance
Details
Date posted
02 September 2026
Pay scheme
Other
Salary
£14.80 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A4400-26-0009
Job locations
3-7 Welbeck Road
Harrow
HA2 0RQ
United Kingdom
Job description
Job responsibilities
This role requires an experienced receptionists.
This role consists of a38-hour workweek with the following fixed schedule.
*GP Direct has an extended clinic every Monday where the practice is open from 8am to 8pm.You will be required to work from 6.30pm to 8.00pm which usually works work out to be 4 or 5 times a year.
Job description
Job responsibilities
This role requires an experienced receptionists.
This role consists of a38-hour workweek with the following fixed schedule.
*GP Direct has an extended clinic every Monday where the practice is open from 8am to 8pm.You will be required to work from 6.30pm to 8.00pm which usually works work out to be 4 or 5 times a year.
Person Specification
Experience
Essential
- MUST have experience of working within general practice, the NHS or supporting organisations such as 111
Skills
Essential
- Ability to provide quality care Good interpersonal and communication skills Good IT skills
Desirable
- Knowledge of general practice policies and systems
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified to NVQ level 2 in Health and Social Care
Experience
Essential
- MUST have experience of working within general practice, the NHS or supporting organisations such as 111
Skills
Essential
- Ability to provide quality care Good interpersonal and communication skills Good IT skills
Desirable
- Knowledge of general practice policies and systems
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified to NVQ level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
GP Direct
Address
3-7 Welbeck Road
Harrow
HA2 0RQ
United Kingdom
Employer's website
https://www.gpdirect.co.uk (Opens in a new tab)
Employer details
Employer name
GP Direct
Address
3-7 Welbeck Road
Harrow
HA2 0RQ
United Kingdom
Employer's website
https://www.gpdirect.co.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Reception Manager
Sangeeta Patel
02085159325
Details
Date posted
02 September 2026
Pay scheme
Other
Salary
£14.80 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A4400-26-0009
Job locations
3-7 Welbeck Road
Harrow
HA2 0RQ
United Kingdom
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