Clinical Team Administrator

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Norfolk & Suffolk Foundation NHS Trust Clinical Team Administrator

The closing date is 09 September 2026

Apply for this job

Job summary

Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities? Do you have experience of managing detailed complex information and maintaining astrong degree of confidentiality?

If you have said 'Yes' to each of the above, then we might just have the role for you.

We are seeking an enthusiastic and motivated Clinical Support Team Administrator to work alongside our West Suffolk Crisis Home Treatment Team within the Norfolk and Suffolk Foundation Trust. This is a secondment position, working 37.5 hours per week.

The post holder will be providing Administration Support to our clinicians and doctors within the team and also provide support to management.

Good office based skills would be required, however, full training will be provided.

We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the West Suffolk Crisis Home Treatment Team. You will be encouraged and supported to develop your skills and knowledge. This role would see you working within a small administration team.

Main duties of the job

Previous administration experience is essential. Additional training will be given for this role.

You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. A working knowledge of Microsoft Office Packages, including word, excel and outlook will be essential. Knowledge of the Trust clinical system Lorenzo would be an advantage as well as minute taking and audio transcription. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative as well as in a team environment and maintaining strict confidentiality are also essential.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

02 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year gross per annum pro rata

Contract

Fixed term

Duration

4 months

Working pattern

Full-time, Flexible working

Reference number

246-WSU8157670

Job locations

CRHTT West Suffolk - Wedgwood House

West Suffolk Hospital, Hardwick Lane

Bury St Edmunds

IP33 2QZ

United Kingdom

Job description

Job responsibilities

All aspects of administration:

Typing, data entry, telephone calls, booking / amending appointments, dealing with enquiries, record keeping, managing data, minute taking, Diary management. This list is not exhaustive, please refer to the job description for more detail.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Job description

Job responsibilities

All aspects of administration:

Typing, data entry, telephone calls, booking / amending appointments, dealing with enquiries, record keeping, managing data, minute taking, Diary management. This list is not exhaustive, please refer to the job description for more detail.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

Knowledge

Essential

• Working knowledge of Microsoft packages or equivalent

Desirable

• Knowledge of NHS policy / procedures.

Qualifications

Essential

• NVQ 3 Business Administration or equivalent or working towards.
• NVQ 2 Customer Services or working towards

Desirable

• Knowledge of Trust electronic record system

Experience

Essential

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level

Person Specification

Knowledge

Essential

• Working knowledge of Microsoft packages or equivalent

Desirable

• Knowledge of NHS policy / procedures.

Qualifications

Essential

• NVQ 3 Business Administration or equivalent or working towards.
• NVQ 2 Customer Services or working towards

Desirable

• Knowledge of Trust electronic record system

Experience

Essential

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

CRHTT West Suffolk - Wedgwood House

West Suffolk Hospital, Hardwick Lane

Bury St Edmunds

IP33 2QZ

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

CRHTT West Suffolk - Wedgwood House

West Suffolk Hospital, Hardwick Lane

Bury St Edmunds

IP33 2QZ

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Support Manager

Ellie Werrell

[email protected]

01284719841

Details

Date posted

02 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year gross per annum pro rata

Contract

Fixed term

Duration

4 months

Working pattern

Full-time, Flexible working

Reference number

246-WSU8157670

Job locations

CRHTT West Suffolk - Wedgwood House

West Suffolk Hospital, Hardwick Lane

Bury St Edmunds

IP33 2QZ

United Kingdom

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