Customer Engineer
About this job
Join a leading independent technology and services provider as a Customer Engineer!
Job Overview:We are seeking a Customer Engineer to provide advanced desktop installation, configuration, troubleshooting, and end-user support services, ensuring high levels of technical performance and customer satisfaction. The role also includes basic Windows server administration and break-fix support, requiring strong hardware and software expertise, relevant vendor certifications, and the ability to resolve complex technical issues in enterprise environments.
Location: Birmingham B37 7YN
Rate: An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.34 per hour (via a Hays Approved Umbrella Company).
Contract Length: 21 Sep 2026 - 20 Sep 2027
Work Schedule: Monday - Friday (9:00 - 17:30)
Key Requirements
- Provide intermediate to advanced desktop installation, configuration, support, and troubleshooting services.
- Deliver onsite and remote technical support for end-user computing environments.
- Diagnose and resolve hardware, software, and operating system issues.
- Perform installation, configuration, administration, and basic break-fix support for Windows (Wintel) servers.
- Support and maintain desktops, laptops, peripherals, and related IT infrastructure.
- Leverage strong hardware and software expertise to resolve technical incidents efficiently.
- Ensure compliance with vendor best practices and technical standards.
- Hold relevant vendor certifications and accreditations through approved training programs.
- Deliver high levels of customer service while meeting SLA and operational requirements.
Additional Information:
Interview Process: In Person / Teams/Telephonic
How to Apply:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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The employer lists 29 055 – 37 693 £ for this role at Hays Specialist Recruitment Limited in Birmingham. For comparison, the local market median is about 60 745 £ based on 58 similar offers.
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