Administrator
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Cambridgeshire and Peterborough NHS Foundation Trust Administrator
The closing date is 16 September 2026
Job summary
We are currently looking to recruit an enthusiastic and motivated Administrator, to provide administrative support for the Cambridge Adult Locality Team, based at Union House, Cambridge.
The post involves data inputting of patient information, face to face and telephone contact with patients and clinical staff, writing letters and emails, and providing other general administration duties to support the service and team.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health conditions then we want to hear from you.
Main duties of the job
The ideal candidate will have great communication skills, be well organised, have a sense of accountability, accompanied by an ability to work under time restraints and pressure at times. We are looking for someone who can offer good support to our colleagues, be a team player and work together to manage workload.
We will provide the necessary support to ensure your development within your role. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.
Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.
To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities' employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
All appointments are subject to the successful completion of a probationary period.
Please note we reserve the right to close adverts early should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.
For further information on CPFT, please visit our website at https://www.cpft.nhs.uk
Details
Date posted
02 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum
Contract
Fixed term
Duration
6 months
Working pattern
Full-time
Reference number
310-ASMH-8098813-A
Job locations
Union House
37 Union Lane
Cambridge
CB4 1PR
United Kingdom
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Undertake diary management for clinicians and/or managers, as required.
3. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
4. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
5. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
6. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
7. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
8. Undertake training of new staff as directed by Line Manager and/or other managers.
9. Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Undertake diary management for clinicians and/or managers, as required.
3. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
4. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
5. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
6. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
7. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
8. Undertake training of new staff as directed by Line Manager and/or other managers.
9. Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Person Specification
Education/Qualifications
Essential
- Educated to GCE/GCSE standard.
- RSA Stage II/NVQ Level 2 in Administration or equivalent
- Good command of written English
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Experience of supporting a multi-disciplinary team
Desirable
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems.
Skills & Abilities
Essential
- Excellent customer care skills
- Excellent standard of typing/audio skills (50wpm)
- Good IT skills (MS Office)
- Good organisational skills
- Ability to work under occasional pressure/stress
- Flexible approach to work
- Ability to deal with typing letters or reports which may contain distressing information.
Other
Desirable
- Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.
Education/Qualifications
Essential
- Educated to GCE/GCSE standard.
- RSA Stage II/NVQ Level 2 in Administration or equivalent
- Good command of written English
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Experience of supporting a multi-disciplinary team
Desirable
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems.
Skills & Abilities
Essential
- Excellent customer care skills
- Excellent standard of typing/audio skills (50wpm)
- Good IT skills (MS Office)
- Good organisational skills
- Ability to work under occasional pressure/stress
- Flexible approach to work
- Ability to deal with typing letters or reports which may contain distressing information.
Other
Desirable
- Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
Union House
37 Union Lane
Cambridge
CB4 1PR
United Kingdom
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
Union House
37 Union Lane
Cambridge
CB4 1PR
United Kingdom
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Admin Lead
Ann McCusker
01223341500
Details
Date posted
02 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum
Contract
Fixed term
Duration
6 months
Working pattern
Full-time
Reference number
310-ASMH-8098813-A
Job locations
Union House
37 Union Lane
Cambridge
CB4 1PR
United Kingdom
Supporting documents
Privacy notice
Cambridgeshire and Peterborough NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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