IT Support Engineer
About this job
Mac IT Support Engineer – Cambridge
Location: Cambridge – 5 days onsite
Start: ASAP
We are looking for a Mac-focused Desktop Support Engineer to join our customer's IT team in Cambridge on an initial 3-month contract.
The environment is approximately 90% Mac / 10% Windows, so strong hands-on Mac/macOS support experience is essential.
Key Responsibilities- Provide 1st/2nd line desktop support, primarily for Mac users
- Manage and resolve tickets through the IT service desk
- Provide face-to-face and walk-up support
- Set up new users and hardware
- Support onboarding and offboarding
- Manage user access and general IT requests
- Troubleshoot Mac hardware and software issues
- Provide a professional, friendly service to users
- Strong Mac/macOS support experience
- Previous Desktop Support / IT Support experience
- Good troubleshooting skills
- Excellent communication and people skills
- Comfortable working onsite and dealing directly with users
Desirable: Microsoft Entra ID, Cisco and MDM experience.
The customer is open to someone junior/early in their career who is technically capable, keen to learn and has strong people skills.
ASAP start – Cambridge – 5 days onsite
Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).
For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment
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What salary can I expect?
The employer lists 45 500 – 58 500 £ for this role at VIQU IT Recruitment in Cambridge. For comparison, the local market median is about 57 166 £ based on 12 similar offers.
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