GRADUATES WANTED!

JOB LOCATION: Just outside Kings Lynn (own transport preferred)JOB TYPE: Fixed-term contract
JOB DURATION: 18 months
JOB SALARY: £28,784 per year
JOB HOURS: Monday to Friday, 9am-5pm
JOB WORKING: Fully office-based

Your new company
Our client is a nationally recognised organisation that plays an important role in supporting businesses and developing skills across a major UK industry. Working with thousands of employers nationwide, they help organisations grow, develop talent and build a skilled workforce for the future.
As part of an exciting new operational programme, they are expanding their customer operations team and are looking for enthusiastic, motivated individuals who enjoy talking to people, solving problems and making a real difference. This is an excellent opportunity for graduates and candidates with experience in retail, hospitality, leisure or customer service who are looking to build a long-term career in a professional office environment.

Your new role
This is a varied and rewarding role where no two days are the same. You'll manage customer accounts, investigate information, resolve queries and build relationships with employers across the UK.Around half of your time will be spent carrying out research and verifying company information using online resources and internal systems. The remainder will involve speaking directly with customers by phone, email and Microsoft Teams, helping them navigate processes, answer questions and resolve outstanding account issues.This role would suit someone who enjoys speaking with people, investigating problems, finding solutions and taking ownership of their work. If you've worked in retail, hospitality, leisure, events, customer service or a public-facing role, you'll already have many of the core skills needed to succeed.Key responsibilities include:

• Managing customer accounts and maintaining accurate records
• Registering new customers and updating account information
• Conducting research and verifying information from multiple sources
• Supporting reporting, assessment and collection activities
• Providing excellent customer service via phone, email and Teams
• Investigating and resolving customer enquiries and disputes
• Building positive relationships with a wide range of customers and stakeholders
• Identifying opportunities to improve processes and customer experience

What you'll need to succeed

• We're looking for people with strong communication skills, a positive attitude and a genuine passion for helping customers.
  You may be a recent graduate looking for your first professional role, or you may already have experience in retail, hospitality, leisure, customer service, administration or another people-focused environment.
  
  You'll be able to:
  * Communicate confidently with a wide range of people
  * Build rapport and develop professional relationships
  * Stay organised and manage multiple priorities
  * Investigate issues and find practical solutions
  * Remain calm when handling challenging conversations
  * Work accurately and pay attention to detail
  * Use Microsoft Office applications including Excel, Outlook and Word
  * Learn new systems and processes quickly
  
  Most importantly, you'll enjoy working as part of a team and taking ownership of customer enquiries from start to finish.

What you'll get in return

• £28,784 starting salary
• 25 days annual leave plus bank holidays AND Christmas off too!
• Generous pension scheme with employer contributions of up to 9%
• Life assurance (four times salary)
• Free on-site parking
• Two paid volunteering days each year
• 24/7 GP service
• Employee Assistance Programme
• Ongoing training and professional development opportunities
• Funded qualifications and career progression opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now.

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