Admin Assistant- Community Therapy Team
About this job
Job Advert Skip to main content
document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');
Cookies on NHS Jobs
We've put some small files called cookies on your device to help us make improvements to our site.
To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.
Accept analytics cookies Do not accept analytics cookies
Menu
Menu Close menu
BETA Your feedback will help us to improve this service.
Powys Teaching Health Board Admin Assistant- Community Therapy Team
The closing date is 14 September 2026
Job summary
Are you passionate about making a real difference for the people of Powys? We are looking for an enthusiastic and motivated individual to join our busy Community Therapy Team in Brecon Hospital.
The post holder will be responsible for providing administrative support within the department. You will be handling incoming and making outbound calls to arrange appointments for Powys patients.
You must have good communication skills and be able to remain calm, patient and show empathy in sensitive situations. Teamwork is essential and you must be IT literate.
You will receive induction and training into this role but must possess the key skills required.
Main duties of the job
Deal with incoming referrals/communications and enquiries in a timely manner.
Use discretion in handling confidential information and prioritise workload accordingly.
Use effective interpersonal skills and demonstrate clear communication of details to the service user and staff in a positive manner.
Ensure tasks are completed to the agreed standard within agreed timescales; producing work of the required quality in line with PTHB policy process and procedures.
Provide excellent customer service to exceed expectations by satisfactorily resolving or seeking to resolve enquiries first time.
Demonstrate effective listening and questioning skills and interpret enquiries in order to handle complex issues, demonstrating responsive reassurance and empathy to resolve incoming queries finding ways to overcoming issues such as not being understood, hearing difficulties, or the patient being elderly.
We would particularly welcome applications from Welsh speakers; but even if you don't speak any Welsh, or want to develop your skills, don't worry: the health board will support you with training.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Details
Date posted
03 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£26,300 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
070-AC105-0926
Job locations
Brecon Hospital
Cerrigcochion Road
Brecon
LD3 7NS
United Kingdom
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Education/Training
Essential
- Educated to GCSE level or Literacy / Numeracy at L1 or equvalent
- RSA/OCR II Qualification or equivalent demonstratable skills
Desirable
- NVQ Business Administration Level 2
- Knowledge of the Data Protection Act
Skills & Attributes
Essential
- Demonstrate PTHB values
- Work as part of a team or as an individual
- Positive attitude and able to act on feedback
- Communicate clearly and effectively
- Ability to be polite when dealing with difficult, impatient or upset people
Desirable
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Experience
Essential
- Experience of producing correspondence
- Experience of customer service / first point of contact support
- Proven proficiency in use of IT software
- Knowledge of office practices and able to establish new processes
Desirable
- previous experience in an office environment
Education/Training
Essential
- Educated to GCSE level or Literacy / Numeracy at L1 or equvalent
- RSA/OCR II Qualification or equivalent demonstratable skills
Desirable
- NVQ Business Administration Level 2
- Knowledge of the Data Protection Act
Skills & Attributes
Essential
- Demonstrate PTHB values
- Work as part of a team or as an individual
- Positive attitude and able to act on feedback
- Communicate clearly and effectively
- Ability to be polite when dealing with difficult, impatient or upset people
Desirable
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Experience
Essential
- Experience of producing correspondence
- Experience of customer service / first point of contact support
- Proven proficiency in use of IT software
- Knowledge of office practices and able to establish new processes
Desirable
- previous experience in an office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Powys Teaching Health Board
Address
Brecon Hospital
Cerrigcochion Road
Brecon
LD3 7NS
United Kingdom
Employer's website
https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)
Employer details
Employer name
Powys Teaching Health Board
Address
Brecon Hospital
Cerrigcochion Road
Brecon
LD3 7NS
United Kingdom
Employer's website
https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Team Lead Physiotherapist
Sian Young
01874615724
Details
Date posted
03 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£26,300 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
070-AC105-0926
Job locations
Brecon Hospital
Cerrigcochion Road
Brecon
LD3 7NS
United Kingdom
Supporting documents
Privacy notice
Powys Teaching Health Board's privacy notice (opens in a new tab)
Support links
© Crown copyright
Market insight
Explore related jobs
Similar jobs
See all similar jobsSupport Services Assistant (Catering)
Speciality Doctor in Community Care of the Elderly South Powys
Frequently asked questions
What salary can I expect?
This listing does not show a salary. Similar roles in Brecon often pay around 44 196 £ (median of 22 358 offers).
How do I apply for this job?
Open the original source page and contact the employer there. Finder never charges job seekers.
Are these jobs up to date?
Yes. Finder regularly refreshes vacancies from public sources and removes closed offers.