PTS Operations Manager
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North West Ambulance Service NHS Trust PTS Operations Manager
The closing date is 17 September 2026
Job summary
Please note: this post is currently employed by North West Ambulance Service (NWAS). Applicants should be aware that subject to the completion of the statutory consultation process, this role is intended to transfer to a new employer under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) with effect from 31 March 2027. Should you be appointed to this post before the transfer date, your employment is expected to transfer automatically to the new employer on 31 March 2027, with your continuity of service and existing terms and conditions of employment protected in accordance with the TUPE Regulations.
An opportunity has arisen for a highly motivated and flexible individual to join the Patient Transport Service (PTS) management team. The position is in Greater Manchester (east 2) with the base being Whitefield station, on a full-time and permanent basis.
The successful candidate will work as part of a team of PTS Operational Managers with responsibility for the effective management of the staff in PTS operations, ensuring the provision of a first-class PTS.
Applicants should have developed knowledge of the NHS and local context, and hold a recognised management/leadership qualification or suitable relevant experience. Applicants should be able to evidence ongoing personal development and have excellent communication skills.
Main duties of the job
Applicants should have experience of working in an operational environment and have a highly developed and visible leadership style.
Accountable for the provision of transport services to patients travelling for non-urgent and non-emergency treatment within a specified area, ensuring all operational resources employed in the delivery of the service are clinically appropriate to patient needs, ensuring that standards of patient and staff safety are adhered to, and that quality and performance targets are met.
The PTS Operations Manager will ensure the development and maintenance of strong local collaborative working and stakeholder engagement with senior managers across organisational boundaries, and the effective management of the local reputation to ensure ongoing deliverability and sustainability of the service.
The PTS Operations Manager will be directly responsible for the effective management and visible leadership of Team Leaders, Ambulance Care Assistants and volunteers within the service delivery, responsible for ensuring delivery of a high quality, safe and efficient service to patients and stakeholders, ensuring operational risks are effectively managed.
The post holder will mainly work Monday to Friday 09:00-17:00hrs under NHS Agenda for Change guidelines. PTS operates seven days a week therefore occasionally the post holder may be required to work unsocial hours, including Bank Holidays. Flexibility is an essential requirement for the role.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced the NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Details
Date posted
05 September 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£49,387 to £56,515 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
242-5259-LR1
Job locations
20 PTS Operational Management GM & Lancs East 2
Bolton
BL1 5DD
United Kingdom
Job description
Job responsibilities
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. Please ensure that you have read and understood the job description and person specification before applying.
Be Think Do is the NWAS leadership philosophy. NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate Be Think Do behaviours. A leader within NWAS will be a role model to others, being someone who consistently demonstrates Be Think Do behaviours using an inclusive leadership approach in supporting diverse teams.
The stages to finding the right candidate for the position are, Application, Assessment Centre with group activities and Professional Discussions.
After each stage you will be advised if you are to progress.
Job description
Job responsibilities
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. Please ensure that you have read and understood the job description and person specification before applying.
Be Think Do is the NWAS leadership philosophy. NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate Be Think Do behaviours. A leader within NWAS will be a role model to others, being someone who consistently demonstrates Be Think Do behaviours using an inclusive leadership approach in supporting diverse teams.
The stages to finding the right candidate for the position are, Application, Assessment Centre with group activities and Professional Discussions.
After each stage you will be advised if you are to progress.
Person Specification
Qualifications and Knowledge
Essential
- Degree or equivalent experience
- Recognised management qualification(s) gained through additional study
- Evidence of recent, ongoing personal development
- Highly developed knowledge of NHS national and local context
- Holds a valid driving licence, regular requirement for driving
Experience
Essential
- Substantial management experience and knowledge in related commercial, operational health and social care services
- Experience across a number of disciplines including performance management, information systems, contracting, staff management and financial management
- Experience of leading, managing and motivating high performing, disparate teams in a strong performance management culture
- Experience of leading and successfully implementing change, able to communicate changes when facing a degree of hostility
- Budget management experience
Skills and Competencies
Essential
- Ability to identify and assess risks, anticipate difficulties and successfully address them
- Ability to translate and communicate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation
- Innovative and commercial thinking ability
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- ICT literate, including ability to analyse and manipulate data
- Strong analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- Persuasive oral and written communication style, able to adapt to different audiences
- Ability to negotiate and influence across organisational boundaries and through all levels of staff and management
- Ability to handle detail within plans and make informed decisions and judgements
- Personal credibility with internal and external stakeholders and staff
- Demonstrable compassionate and inclusive leadership
Values and Behaviours
Essential
- Working together: demonstrates collaborative and inclusive working and challenges behaviour that is not inclusive or acceptable
- Being at our best: professional and adaptable and takes pride in work
- Making a difference: acts with compassion, kindness and integrity towards everyone
Qualifications and Knowledge
Essential
- Degree or equivalent experience
- Recognised management qualification(s) gained through additional study
- Evidence of recent, ongoing personal development
- Highly developed knowledge of NHS national and local context
- Holds a valid driving licence, regular requirement for driving
Experience
Essential
- Substantial management experience and knowledge in related commercial, operational health and social care services
- Experience across a number of disciplines including performance management, information systems, contracting, staff management and financial management
- Experience of leading, managing and motivating high performing, disparate teams in a strong performance management culture
- Experience of leading and successfully implementing change, able to communicate changes when facing a degree of hostility
- Budget management experience
Skills and Competencies
Essential
- Ability to identify and assess risks, anticipate difficulties and successfully address them
- Ability to translate and communicate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation
- Innovative and commercial thinking ability
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- ICT literate, including ability to analyse and manipulate data
- Strong analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- Persuasive oral and written communication style, able to adapt to different audiences
- Ability to negotiate and influence across organisational boundaries and through all levels of staff and management
- Ability to handle detail within plans and make informed decisions and judgements
- Personal credibility with internal and external stakeholders and staff
- Demonstrable compassionate and inclusive leadership
Values and Behaviours
Essential
- Working together: demonstrates collaborative and inclusive working and challenges behaviour that is not inclusive or acceptable
- Being at our best: professional and adaptable and takes pride in work
- Making a difference: acts with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
20 PTS Operational Management GM & Lancs East 2
Bolton
BL1 5DD
United Kingdom
Employer's website
https://www.nwas.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
20 PTS Operational Management GM & Lancs East 2
Bolton
BL1 5DD
United Kingdom
Employer's website
https://www.nwas.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Sector Manager
Lisa Tyndall
Details
Date posted
05 September 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£49,387 to £56,515 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
242-5259-LR1
Job locations
20 PTS Operational Management GM & Lancs East 2
Bolton
BL1 5DD
United Kingdom
Supporting documents
Privacy notice
North West Ambulance Service NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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