Patient Support Administrator

Job Advert Skip to main content

document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');

Cookies on NHS Jobs

We've put some small files called cookies on your device to help us make improvements to our site.

To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.

Accept analytics cookies Do not accept analytics cookies

Jobs

Menu

• Sign in
• Create an account

• English
• Cymraeg

Menu Close menu

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

BETA Your feedback will help us to improve this service.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust Patient Support Administrator

The closing date is 10 September 2026

Apply for this job

Job summary

An exciting opportunity has arisen for a Patient Support Administrator to join the Frailty and Acute Visiting Service (AVS) team within Gosport Central Primary Care Network (PCN).

This is a part-time role, working 3.5 hours per day, with flexible start and finish times.

You will provide administrative and patient support to the Frailty and AVS teams, helping ensure patients receive timely, coordinated care. You will work closely with clinical and administrative colleagues across the PCN.

Duties include supporting patient communications, arranging appointments and follow-ups, maintaining patient records, updating systems and spreadsheets, assisting with MDT coordination, and general administrative support.

You will be a key contact for patients and staff, providing a friendly, professional service and ensuring information is shared accurately and promptly.

This role suits someone organised, approachable, and able to work well in a busy team, with good communication skills and a flexible, positive attitude.

You will support approximately 85,000 patients across five GP practices in Gosport: Bridgemary Medical Centre, Blossom Health, Rowner Medical Centre, Solent View Medical Practice, and The Willow Group.

Main duties of the job

*Ability to operate in a constantly changing environment.

*To process referrals and make appointments

*To take phone calls and direct them accordingly or take messages and contact clinical staff as required.

*To lift, move and load/unload boxes containing medical records or supplies.

*To undertake clerical duties for the service e.g. emails, filing, photocopying and scanning as required.

*Travel to other sites when required.

*Communication with Social Services, Relatives, Patients, Physiotherapist/OT's/GP's, Consultants, other clinical professionals, Local hospitals, other Trusts, Suppliers.

*Receiving and talking about confidential/sensitive information

*Special needs: Phone contact with patients or their relatives of a great age range. Some who may be hard of hearing, have dementia, be confused, have difficulty with English. Also, distraught or angry patients or family members. May also be dealing with terminally ill patients and families, this may be by telephone so will need to show empathy with all of the above, confidence to impart correct information, firmness and efficiency extremely important.

*Maintain confidential medical information and manager's correspondence within the Caldicott guidelines.

*Ensure all communications (internal and external) contribute to a positive image of Hampshire and Isle of Wight Healthcare NHS Foundation Trust and are of the highest possible standard

*In return for your skills, we offer regular supervisions and training.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Details

Date posted

26 August 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year Please note for part time hours the salary will be pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

348-CSS-12303

Job locations

Gosport Medical Centre

Bury Road

Gosport

Hampshire

PO12 3AQ

United Kingdom

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• GCSE 'O' level education including English and Maths -- Grade C or above

Desirable

• IT Qualification
• (ECDL)
• RSA typing Level II

Experience

Essential

• Working in office environment and previous secretarial experience
• Microsoft Word Skills and experience of using other Microsoft Packages
• Experience of setting up and maintaining office systems
• Experience of working in a health and social care setting
• Experience of managing own workload, prioritising and working independently

Desirable

• Previous experience of
• working in an NHS setting/ community team
• Experience of using EMIS and other NHS IT systems

Person Specification

Qualifications

Essential

• GCSE 'O' level education including English and Maths -- Grade C or above

Desirable

• IT Qualification
• (ECDL)
• RSA typing Level II

Experience

Essential

• Working in office environment and previous secretarial experience
• Microsoft Word Skills and experience of using other Microsoft Packages
• Experience of setting up and maintaining office systems
• Experience of working in a health and social care setting
• Experience of managing own workload, prioritising and working independently

Desirable

• Previous experience of
• working in an NHS setting/ community team
• Experience of using EMIS and other NHS IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Gosport Medical Centre

Bury Road

Gosport

Hampshire

PO12 3AQ

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Gosport Medical Centre

Bury Road

Gosport

Hampshire

PO12 3AQ

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Rachel Hunter

[email protected]

07852195453

Details

Date posted

26 August 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year Please note for part time hours the salary will be pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

348-CSS-12303

Job locations

Gosport Medical Centre

Bury Road

Gosport

Hampshire

PO12 3AQ

United Kingdom

Supporting documents

Privacy notice

Hampshire and Isle of Wight Healthcare NHS Foundation Trust's privacy notice (opens in a new tab)

Support links

• Privacy policy
• Terms and conditions
• Accessibility Statement
• Cookies
• Help and guidance

© Crown copyright