Medical Receptionist
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Central Park Surgery Medical Receptionist
The closing date is 30 September 2026
Job summary
We are a friendly practice looking to appoint a hardworking and enthusiastic medical receptionist to join our existing team at Central Park Surgery.
This role is predominantly focused on day to day patient care and communication which can be challenging at times but also very rewarding.
The hours of work will be
Monday 07.45 am until 12.30 pm
Wednesday 1.00 pm until 6.30 pm
Thursday 07.45 am until 12.30 pm
Friday 08.00 am until 1.30 pm
Main duties of the job
The duties will include liaising with patients, attending to enquiries both over the phone as well as face to face. You will also manage the booking of appointments and cancelling of appointments for clinics in addition to dealing with all tasks generated by the GPs, issuing of prescriptions, scanning and recoding.
About us
The practice comprises of:-
1 partner with 3 salaried GPs
2 Advanced Nurse Practitioners
2 Practice Nurses
1 Healthcare Assistant
1 Clinical Pharmacist
1 Pharmacy Technician/Medicines Co-Ordinator
1 Phlebotomist
1 Practice Manager
1 Deputy Practice Manager
1 Reception Manager
5 Medical Receptionist
Details
Date posted
27 August 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3139-26-0002
Job locations
Central Park Surgery
Balfour Street
Leyland
PR25 2TD
United Kingdom
Job description
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Process repeat prescriptions, ensuring they are processed accurately and efficiently
e. Signpost patients to the correct service
f. Initiating contact with and responding to, requests from patients, team members and external agencies
g. Read code data on EMIS Web
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into the patients healthcare records as necessary
k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Maintain a clean, tidy, effective working area at all times
o. Monitor and maintain the reception area and notice boards
p. Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the medical receptionist may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Action incoming emails when necessary
d. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
e. Complete opening and closing procedures in accordance with the duty rota
f. Ordering and monitoring of stationery supplies
Job description
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Process repeat prescriptions, ensuring they are processed accurately and efficiently
e. Signpost patients to the correct service
f. Initiating contact with and responding to, requests from patients, team members and external agencies
g. Read code data on EMIS Web
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into the patients healthcare records as necessary
k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Maintain a clean, tidy, effective working area at all times
o. Monitor and maintain the reception area and notice boards
p. Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the medical receptionist may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Action incoming emails when necessary
d. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
e. Complete opening and closing procedures in accordance with the duty rota
f. Ordering and monitoring of stationery supplies
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a health care setting
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Maths and English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite and telephone manner
- Competent in the use of Office and Outlook
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving
- Ability to follow policy and procedure
Desirable
- EMIS user skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a health care setting
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Maths and English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite and telephone manner
- Competent in the use of Office and Outlook
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving
- Ability to follow policy and procedure
Desirable
- EMIS user skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central Park Surgery
Address
Central Park Surgery
Balfour Street
Leyland
PR25 2TD
United Kingdom
Employer's website
https://www.centralparksurgeryleyland.co.uk/ (Opens in a new tab)
Employer details
Employer name
Central Park Surgery
Address
Central Park Surgery
Balfour Street
Leyland
PR25 2TD
United Kingdom
Employer's website
https://www.centralparksurgeryleyland.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Reception Manager
Ali Kemp
01772910904
Details
Date posted
27 August 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3139-26-0002
Job locations
Central Park Surgery
Balfour Street
Leyland
PR25 2TD
United Kingdom
Supporting documents
Privacy notice
Central Park Surgery's privacy notice (opens in a new tab)
Support links
© Crown copyright
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