Pathway Support
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University Hospitals of Derby and Burton NHS Foundation Trust Pathway Support
The closing date is 14 September 2026
Job summary
We require an enthusiastic, organised and flexible individual to support patient scheduling and reception duties within the Imaging Business Unit at University Hospitals of Derby and Burton (UHDB) NHS Foundation Trust.
The Imaging Business Unit is a diverse and exciting department with services delivered across 2 acute hospitals at Royal Derby Hospital and Queens Hospital Burton as well as 7 community sites throughout Derbyshire and East Staffordshire.
Responsibilities of this role will include reception duties, administration and clerical support for the scheduling of patients requiring diagnostic tests across a number of different clinical areas within Imaging, e.g. X-Ray, Ultrasound, CT Scan, MRI Scan, Nuclear Medicine, Bone Density.
There are opportunities for personal development within both admin and clerical and clinical teams within the Imaging Team.
Main duties of the job
Applicants must be confident communicators with the ability to liaise with colleagues and patients. Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure. Flexibility is required as the post holders will be required to work across UHDB.
Applicants should have demonstrable experience of working in a busy customer-focussed or care environment or have call handling and reception experience. Applicants must be experienced in using IT systems and/or appointment systems although training will be given.
Core skills/qualifications include: educated to English Language and Mathematics at O' level/GCSE level, IT literacy, good written and verbal communication skills, the ability to work as part of a team and individually, with minimal supervision.
Closing date of applications: 14 September 2026
Interview date: 5 October 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership developmentOn-going support from recruitment to when you join our team and beyond.Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
We see on average 4810 OP appointments a day.We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.Our hospitals admit an average of 195 emergency patients daily.Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.We are one of only 7 Trusts nationally with more than 50 operating theatres.We carry out more than 140 elective procedures each working day.UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Details
Date posted
07 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
320-CDCS-4302
Job locations
Sir Robert Peel Community Hospital
Plantation Ln, Mile Oak
Tamworth
B78 3NG
United Kingdom
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Skilled worker: Health and Care Visa
Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Skilled worker: Health and Care Visa
Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.
Person Specification
Communication
Essential
- Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form
Experience & Knowledge
Essential
- Previous customer care experience.
- A recent knowledge and understanding of administrative procedures.
Desirable
- An understanding of the 18-week RTT process.
IT Literacy
Essential
- Demonstrates experience working with different IT systems and managing data
- Good working knowledge of MS Office
- Experience handling multiple data sources (across IT systems and paper based)
Desirable
- Knowledge and experience of Imaging based IT
Organisational Skills
Essential
- Demonstrates experience and the ability to prioritise their own workload
- Demonstrates experience managing multiple tasks
QualificationsEducation, Training and Qualifications CPD Requirements
Essential
- Good standard of English GCSE or equivalent.
Communication
Essential
- Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form
Experience & Knowledge
Essential
- Previous customer care experience.
- A recent knowledge and understanding of administrative procedures.
Desirable
- An understanding of the 18-week RTT process.
IT Literacy
Essential
- Demonstrates experience working with different IT systems and managing data
- Good working knowledge of MS Office
- Experience handling multiple data sources (across IT systems and paper based)
Desirable
- Knowledge and experience of Imaging based IT
Organisational Skills
Essential
- Demonstrates experience and the ability to prioritise their own workload
- Demonstrates experience managing multiple tasks
QualificationsEducation, Training and Qualifications CPD Requirements
Essential
- Good standard of English GCSE or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Sir Robert Peel Community Hospital
Plantation Ln, Mile Oak
Tamworth
B78 3NG
United Kingdom
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Sir Robert Peel Community Hospital
Plantation Ln, Mile Oak
Tamworth
B78 3NG
United Kingdom
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Team Leader
Rebecca Leverton
07385532922
Details
Date posted
07 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
320-CDCS-4302
Job locations
Sir Robert Peel Community Hospital
Plantation Ln, Mile Oak
Tamworth
B78 3NG
United Kingdom
Supporting documents
Privacy notice
University Hospitals of Derby and Burton NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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