Recruitment Services Officer (Recruitment)
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South Tyneside and Sunderland NHS Foundation Trust Recruitment Services Officer (Recruitment)
The closing date is 18 September 2026
Job summary
Are you an organised, customer-focused administrator who enjoys working in a busy environment and delivering an excellent service? This is an exciting opportunity to join our team to support the delivery of a high-quality, efficient and responsive recruitment service.
You will play a key role in recruiting and onboarding new employees working closely with managers and candidates to provide a professional end-to-end recruitment service, helping us attract and appoint individuals who will make a difference to patient care.
The successful candidate will have excellent communication and customer service skills, strong written communication skills and an ability to work accurately with data and maintain attention to detail. You must also have the ability to prioritise and organise workload effectively and work independently and use initiative appropriately.
Applicants also must:
Hold a NVQ 3 (or equivalent) in a relevant subject OR possess NVQ 2 (or equivalent) with extensive office experience OR NVQ Level 2 (or equivalent) and the willingness to undertake Level 3 study.
Working knowledge of Microsoft Office applications.
Knowledge of confidentiality and information governance requirements
Have a basic knowledge and understanding of employment best practice and legislation
Keyboard skills
Flexible and adaptable approach to work
This post is for 25 hours per week and must include working a Friday 8.30am to 4:30pm to cover the service.
Main duties of the job
The Workforce and Organisational Development Directorate delivers a wide range of HR transactional services to South Tyneside and Sunderland NHS Foundation Trust, plus two Subsidiary Companies, and our Recruitment Services Team is at the centre of ensuring the very best staff are recruited to deliver high quality care to our patients / service users.
As a Recruitment Services Officer you will:
- Support Trust and subsidiary company recruitment campaigns by advertising vacancies through NHS Jobs and if required other external websites / publications.
- Manage recruitment administration from advert to appointment.
- Process pre-employment checks including references, DBS checks, right to work verification ensuring compliance with NHS Employment Check Standards.
- Issue conditional offers and contracts of employment.
- Provide advice and support to recruiting managers and applicants throughout the recruitment process.
- Maintain accurate employee records ensuring data quality across ESR and other recruitment systems.
- Monitor recruitment activity against agreed timescales and proactively identify and resolve delays.
- Support recruitment events and targeted recruitment campaigns.
- Work collaboratively with HR colleagues and other departments to deliver an excellent customer experience.
The role may also include occasional support to Trust Headquarters Reception and assisting other areas within Employee Services when required.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Details
Date posted
04 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pro rata for part-time
Contract
Fixed term
Duration
2 years
Working pattern
Part-time
Reference number
C9155-CRAC-0926-09
Job locations
Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
United Kingdom
Job description
Job responsibilities
To provide HR administrative support, and process information in accordance with department standard operating procedures, to deliver high-quality, customer focused, end to end recruitment process.
To deal with queries from internal and external customers, on matters relating to employment terms and conditions and recruitment. To maintain and update records in ESR and other department systems to ensure data quality.
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE ROLE.
Job description
Job responsibilities
To provide HR administrative support, and process information in accordance with department standard operating procedures, to deliver high-quality, customer focused, end to end recruitment process.
To deal with queries from internal and external customers, on matters relating to employment terms and conditions and recruitment. To maintain and update records in ESR and other department systems to ensure data quality.
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE ROLE.
Person Specification
Skills and Knowledge
Essential
- Working knowledge of Microsoft Office Suite
- Knowledge of confidentiality and information governance requirements
- Basic knowledge and understanding of employment best practice and legislation
- Ability to communicate sensitive or contentious information in a means that fosters constructive relationships and co-operation with customers
- Demonstrable written communication skills to enable effective conveying of information to internal and external customers
- Keyboard skills.
- Capable of using initiative and making judgements without referral where appropriate
Experience
Essential
- Previous experience of working in an administrative role
- Managing a diverse workload
- Using electronic office systems
- Working in a busy team providing a service to internal and external customers
Desirable
- Experience of working in a recruitment/HR environment
- NHS administrative experience
- Experience of using ESR
- Establishing new office systems and procedures
Physical Skills
Essential
- Ability to prioritise own workload to meet deadlines and cope with several tasks at once
- Ability to pay attention to detail
- Ability to concentrate on data handling, checking and reconciling information on a daily basis
- Ability to concentrate, sometimes for prolonged periods, when entering data into relevant systems
- Ability to understand, calculate and articulate numerical solutions to a range of people
- Adaptable and flexible approach to working across the HR Department in a variety of settings
- Flexible approach to working hours
- Ability to adapt to changing workload
Qualifications
Essential
- Possess a NVQ 3 or equivalent in a relevant subject OR possess NVQ 2 or equivalent in a relevant subject with extensive office experience OR possess NVQ 2 or equivalent in a relevant subject and the willingness to undertake level 3 study in this role
Desirable
- Foundation Certificate in People Practice or equivalent
- Knowledge of NHS terms and conditions of employment
Skills and Knowledge
Essential
- Working knowledge of Microsoft Office Suite
- Knowledge of confidentiality and information governance requirements
- Basic knowledge and understanding of employment best practice and legislation
- Ability to communicate sensitive or contentious information in a means that fosters constructive relationships and co-operation with customers
- Demonstrable written communication skills to enable effective conveying of information to internal and external customers
- Keyboard skills.
- Capable of using initiative and making judgements without referral where appropriate
Experience
Essential
- Previous experience of working in an administrative role
- Managing a diverse workload
- Using electronic office systems
- Working in a busy team providing a service to internal and external customers
Desirable
- Experience of working in a recruitment/HR environment
- NHS administrative experience
- Experience of using ESR
- Establishing new office systems and procedures
Physical Skills
Essential
- Ability to prioritise own workload to meet deadlines and cope with several tasks at once
- Ability to pay attention to detail
- Ability to concentrate on data handling, checking and reconciling information on a daily basis
- Ability to concentrate, sometimes for prolonged periods, when entering data into relevant systems
- Ability to understand, calculate and articulate numerical solutions to a range of people
- Adaptable and flexible approach to working across the HR Department in a variety of settings
- Flexible approach to working hours
- Ability to adapt to changing workload
Qualifications
Essential
- Possess a NVQ 3 or equivalent in a relevant subject OR possess NVQ 2 or equivalent in a relevant subject with extensive office experience OR possess NVQ 2 or equivalent in a relevant subject and the willingness to undertake level 3 study in this role
Desirable
- Foundation Certificate in People Practice or equivalent
- Knowledge of NHS terms and conditions of employment
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
United Kingdom
Employer's website
https://www.stsft.nhs.uk (Opens in a new tab)
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
United Kingdom
Employer's website
https://www.stsft.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Assistant Recruitment Services Manager
Helen Smith
01915656256
Details
Date posted
04 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pro rata for part-time
Contract
Fixed term
Duration
2 years
Working pattern
Part-time
Reference number
C9155-CRAC-0926-09
Job locations
Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
United Kingdom
Supporting documents
Supporting links (all open in new tabs)
Equality Diversity and Inclusion at our Trust
Privacy notice
South Tyneside and Sunderland NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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