Credit Controller

About the Role
We're looking for an experienced Credit Controller to join our Finance team and take ownership of the debtor portfolio and cash collection process. This is a hands-on role suited to someone who's comfortable managing customer relationships as well as the numbers: chasing payments by phone and email in a professional and courteous manner, resolving billing queries, and keeping debtor days on track.

You'll work closely with the finance function, including invoicing and management reporting, as well as the wider business, and play a key part in protecting cash flow across the business.

We're ideally looking for someone motivated and excited to take ownership, improve credit control processes, and make an impact in a fast-paced, growing business.

Hours: This is a part-time role, Monday to Friday. We are happy to explore flexible options and discuss preferred hours and working days with candidates during the hiring process.
Location: This is a hybrid role, with two days per week based in the office. The specific working days will be agreed as part of the hiring process, taking into account the hours and days agreed with the successful candidate.
Contract Duration: 12 month fixed term contract.

Key Responsibilities

• Take ownership of the debtor portfolio, managing the credit control and cash collection process to ensure prompt payment of invoices
• Proactively chase outstanding invoices via phone and email, maintaining a professional and constructive tone
• Manage customer statement runs and Direct Debit collection reporting, ensuring accuracy and timely distribution
• Oversee escalation processes for overdue debt, including initiating legal action where required
• Investigate and resolve invoice queries and disputes in a timely manner, liaising with sales, account management and operations teams as needed
• Answer and manage queries via the finance phone line and email inbox
• Monitor and report on debtor days, aged debt, and cash collection targets
• Post cash allocations and reconcile customer accounts accurately
• Identify process improvements to reduce bad debt and improve collection efficiency
• Support month-end close activities
• Maintain accurate records of all collection activity and customer communications
• Provide administrative support to the finance team

• Credit control experience, ideally in a SaaS business
• Excellent spoken and strong written communication skills
• Ability to build customer and stakeholder relationships
• Comfortable working in a fast-paced, dynamic environment
• Computer proficiency, ideally with advanced Excel skills; experience with accounting software is a bonus but training will be given

• Strong organisational and prioritisation skills with excellent attention to detail
• Proactive, self-motivated and driven, ability to problem solve and work independently
• Adaptable to change and new challenges
• Able to communicate confidently and professionally internally and externally across all levels
• Driven to deliver positive business results
• Personable and outgoing, with a good sense of humour
• Be a positive advocate for our company values
• A collaborative team player