Account Coordinator FTC

FTC I Walsall I 40 hours per week I Onsite I End date 15/01/2027

Salary: £27,500 per annum + bonus

Have you considered a career in driving recruitment? Do you possess drive, ambition, discipline, and the ability to thrive in a fast-paced environment? If you're passionate about people and delivering exceptional service, this is your opportunity to join the UK's largest recruitment business and build a rewarding career with Staffline.

The Opportunity

We're looking for a Recruitment Account Coordinator to support our growing Driving Division, supplying professional drivers to a range of leading transport and logistics client in Walsall.

This is a fast-moving role where no two days are the same. You'll be responsible for ensuring our clients have access to reliable, compliant, and skilled drivers while delivering a first-class experience to both candidates and customers.

Previous recruitment experience is beneficial but not essential. If you have transferable skills from customer service, transport, logistics, operations, or administration, we'll provide the training and support needed to help you succeed.

What You'll Do as an Account Coordinator

This role is all about building relationships, solving problems, and ensuring our driving workforce is fully supported. Your responsibilities will include:

• Planning and coordinating driver shift coverage to ensure client staffing requirements are met, including managing short-notice changes and absences
• Meeting client requirements by sourcing and placing qualified HGV, LGV, and professional drivers
• Recruiting, screening, interviewing, and onboarding driving candidates
• Verifying licences, CPC qualifications, digital tachograph cards, and conducting compliance checks
• Managing driver availability, shift bookings, and rota planning
• Accurately processing payroll data and validating driver hours
• Handling driver queries, absences, holiday requests, and shift changes
• Ensuring compliance with transport legislation, client requirements, and recruitment best practice
• Building and maintaining strong relationships with both clients and drivers
• Proactively addressing staffing challenges and sourcing solutions to meet operational demands
• Supporting out-of-hours requirements when necessary to ensure service continuity

The Skills You'll Develop as a Recruitment Account Coordinator

At Staffline, you'll receive ongoing coaching, development, and support to help you reach your full potential. In this role, you'll develop expertise in:

• Driving and transport recruitment
• Client relationship management
• Workforce planning and resource allocation
• Driver compliance and industry regulations
• Candidate attraction and retention strategies
• Performance management and service delivery
• Problem-solving and operational decision-making

We actively encourage career progression and offer clear development pathways for those looking to advance their careers within recruitment and account management.

What We Need From You

We're committed to helping you succeed, but to thrive in this role you'll need:

• The ability to adapt quickly to changing priorities and solve problems effectively
• A customer-focused approach with a genuine passion for people
• Experience within recruitment, transport, logistics, driving operations, or a customer service environment (preferred but not essential)
• Strong organisation skills and the ability to manage multiple priorities
• Excellent communication and relationship-building skills
• A keen eye for detail, particularly when handling compliance documentation
• A proactive mindset and willingness to take ownership of challenges
• Confidence working in a fast-paced environment where responsiveness is key
• Most importantly: tenacity, resilience, flexibility, and a positive attitude towards delivering exceptional service

Diversity and Inclusion: A Core Focus

At Staffline, we are deeply committed to building a diverse and inclusive workforce. We believe that a diverse team brings different perspectives, ideas, and experiences, enhancing our overall effectiveness and success. We value and celebrate the uniqueness of each individual, and we actively encourage applications from candidates of all backgrounds.

Intrigued? Why not apply now? Or if you need more information, get in touch.

Note: All candidates must demonstrate their Right to Work in the UK. A full UK driver's license is highly desired for this role.