Customer Care Coordinator

Job Title: Customer Service Coordinator
Contract: 12-Month Fixed Term Contract
Salary: up to £28,000 per annum (depending on experience)
Hours: Full time, Monday to Friday, 8:00am - 4:00pm
Location: Solihull
Benefits: 23 days holiday increasing with service, enhanced company pension scheme, Life Assurance, Free Parking, Employee Assistance Programme.

Tirebuck Recruitment is delighted to be recruiting for a Customer Service Coordinator on behalf of a well-established organisation based in Solihull. This is a fantastic opportunity for an organised, customer-focused professional who enjoys coordinating multiple priorities, building positive relationships and taking ownership of issues through to resolution.

Working as part of a busy Customer Service team, you will be responsible for coordinating reported defects and customer care works from initial notification through to completion. You will act as an important link between customers, clients, site teams, subcontractors and internal departments, ensuring works are progressed efficiently and everyone is kept informed along the way.

This role would suit someone who is confident communicating by telephone, comfortable handling challenging conversations and able to remain calm and professional when managing complaints or competing priorities. Previous experience within construction, property or housebuilding would be advantageous, but strong customer service, administration and coordination experience will also be considered.

What you will be doing

• Taking ownership of reported defects from initial notification through to completion and close-out.
• Recording, coordinating and following up customer care works to ensure they are progressed efficiently.
• Liaising with customers to arrange works, provide updates and support the successful completion of outstanding issues.
• Coordinating works with operational teams and managing the daily movement of Customer Care operatives.
• Working closely with site teams, subcontractors, Technical and Commercial teams to resolve outstanding issues.
• Providing regular updates to Contract Managers regarding live and outstanding defects.
• Maintaining accurate weekly reports for clients and providing updates on outstanding works.
• Ensuring effective communication between customers, clients, sites, subcontractors and internal teams.
• Escalating concerns, complaints or issues appropriately to the Customer Care Manager.
• Raising invoices and collating supporting documentation following completion of chargeable works.
• Following up outstanding client debt and escalating where appropriate.
• Communicating with the Commercial team regarding outstanding pricing and defect-related queries.
• Building and maintaining positive working relationships with internal and external stakeholders.

What we are looking for

• Previous experience within a customer service, customer care, administration or coordination role.
• Excellent telephone communication skills, with the confidence to handle potentially challenging or confrontational situations professionally.
• Strong organisational and prioritisation skills, with the ability to manage multiple live issues and deadlines.
• Excellent verbal and written communication skills.
• A proactive approach to problem-solving, with the ability to identify issues and see them through to resolution.
• Excellent customer service skills and a genuine commitment to providing a positive experience.
• Strong IT skills, including Microsoft Word and Excel.
• The ability to remain calm, patient and professional under pressure.
• Excellent interpersonal skills and the ability to build effective working relationships.
• A high level of confidentiality and professionalism.
• Previous experience within construction, property or housebuilding would be desirable but is not essential.

Why join?
This is a great opportunity to join an established and supportive Customer Service team in a role where your organisation, communication and problem-solving skills will have a direct impact on customer experience.
You will play an important role in ensuring customer care issues are handled efficiently from start to finish, working closely with a variety of teams and stakeholders and building strong professional relationships along the way.
With a Monday to Friday 8:00am - 4:00pm working pattern, competitive salary and a good range of benefits, this is an excellent opportunity for someone looking for a varied fixed-term role where no two days are quite the same.

Apply Now
If you are looking for a role where you can combine customer service, administration and coordination, and enjoy taking ownership to make sure things get resolved, we would love to hear from you.
If successful, one of our consultants will be in touch via phone or email for a confidential conversation about your experience, skills and suitability for the role. Please check your spam folder for any missed communication from us and ensure your contact details on your CV are up to date.