MSK Administrator (Patient Care Advisor)
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Sussex Community NHS Foundation Trust MSK Administrator (Patient Care Advisor)
The closing date is 13 September 2026
Job summary
MSK Administrator (Patient Care Advisor)
Could you be the first voice a patient hears?
Our Sussex MSK Health team are looking for brilliant administrators who can ensure good care happens for patients. We call our administrators Patient Care Advisors (PCAs for short).
Patient Care Advisors are an invaluable part of the Sussex MSK Health service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, stewarding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. All people across Brighton & Hove and West Sussex with a musculoskeletal condition are referred to our service.
We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.
Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on thegov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Main duties of the job
This is a full-time post (37.5 hours per week) with the standard working day as 08:00-16:00 or 09:00-17:00. However, we will consider requests for part-time working from suitable candidates.
Main duties of the Job
- Patient Care Advisors are the first point of contact for our patients. This means they handle patient data every single day and work within small teams, making sure the people we see experience seamless care.
- Communication is a key part of this role, and the successful candidate will spend most of their time covering telephone and reception duties.
- The role will be based in the Physiotherapy Department in Crawley Hospital, but will include the expectation to cover reception duties in the Physiotherpy Department in Horsham Hospital on a regular basis.
The successful candidate will be employed by Sussex Community NHS Foundation Trust but will work within the Sussex MSK Health Partnership service.
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?o Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trusto Beautiful Sussex location near the South Downs and coast
Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Details
Date posted
01 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
150-CP2606-PC-A
Job locations
Physiotherapy Department, Crawley Hospital
West Green Drive
Crawley
RH11 7DH
United Kingdom
Job description
Job responsibilities
Sussex MSK Health is a service which we deliver with our partner Here. We have been doing this since 2014 for communities in the central part of Sussex: Brighton and Hove, Mid-Sussex and Horsham and Crawley. For further information, please visit www.sussexmskpartnershipcentral.co.uk
Please see attached the detailed Job Description and Person Specification
Job description
Job responsibilities
Sussex MSK Health is a service which we deliver with our partner Here. We have been doing this since 2014 for communities in the central part of Sussex: Brighton and Hove, Mid-Sussex and Horsham and Crawley. For further information, please visit www.sussexmskpartnershipcentral.co.uk
Please see attached the detailed Job Description and Person Specification
Person Specification
Qualifications
Essential
- Educated to NVQ Level 3, Certificate of Higher Education and/or equivalent experience.
Previous experience
Essential
- Experience In an administrative role
- Experience of working with a professional team
- Experience of customer care or similar service industry practices
- Intermediate level use of Word, Excel and Outlook
Desirable
- Experience of complying with patient confidentiality (or similar) and data protection requirements
- Experience of patient administration systems and/or appointment booking systems (or similar)
- Experience of dealing with difficult conversations by telephone
- Experience of principles of care e.g. first do no harm, and patient confidentiality
Skills
Essential
- Effective communication, both face to face and on the telephone with a range of people in a range of situations
- Excellent telephone manner and managing calls in a professional way
- Good listening skills with an ability to maintain focus, recognise possible distractions and ignore/deal with them
- Able to plan and organise own work effectively to achieve key service performance indicators and meet deadlines
- Thorough approach to recording accurate information and data entry
Personal Qualities
Essential
- Proven record of good timekeeping and attendance
- Able to show an understanding of issues relating to equal opportunities
- Skillful handling of situations with consideration for others
- Able and willing to work flexibly across locations
Qualifications
Essential
- Educated to NVQ Level 3, Certificate of Higher Education and/or equivalent experience.
Previous experience
Essential
- Experience In an administrative role
- Experience of working with a professional team
- Experience of customer care or similar service industry practices
- Intermediate level use of Word, Excel and Outlook
Desirable
- Experience of complying with patient confidentiality (or similar) and data protection requirements
- Experience of patient administration systems and/or appointment booking systems (or similar)
- Experience of dealing with difficult conversations by telephone
- Experience of principles of care e.g. first do no harm, and patient confidentiality
Skills
Essential
- Effective communication, both face to face and on the telephone with a range of people in a range of situations
- Excellent telephone manner and managing calls in a professional way
- Good listening skills with an ability to maintain focus, recognise possible distractions and ignore/deal with them
- Able to plan and organise own work effectively to achieve key service performance indicators and meet deadlines
- Thorough approach to recording accurate information and data entry
Personal Qualities
Essential
- Proven record of good timekeeping and attendance
- Able to show an understanding of issues relating to equal opportunities
- Skillful handling of situations with consideration for others
- Able and willing to work flexibly across locations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
Physiotherapy Department, Crawley Hospital
West Green Drive
Crawley
RH11 7DH
United Kingdom
Employer's website
https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
Physiotherapy Department, Crawley Hospital
West Green Drive
Crawley
RH11 7DH
United Kingdom
Employer's website
https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Senior Patient Care Advisor
Josh Humphries
01273696011
Details
Date posted
01 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
150-CP2606-PC-A
Job locations
Physiotherapy Department, Crawley Hospital
West Green Drive
Crawley
RH11 7DH
United Kingdom
Supporting documents
Privacy notice
Sussex Community NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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