Repairs support officer

Repairs Support Officer

Location: East London

Contract role

Umbrella Rate: £232.28 per day

PAYE Rate: £172.37 per day

We are currently recruiting for a Technical Support Officer to join a Housing Services team. This is an excellent opportunity for an experienced housing maintenance or surveying professional to play a key role in supporting responsive repairs across a portfolio of approximately 5,000 social housing properties, including estate environments and leaseholder liabilities.

Key Responsibilities

• Undertake inspections and surveys following repair requests, including visits to tenanted properties.
• Investigate technical defects and provide advice on damp, specifications, estimates, labour requirements and health and safety.
• Prepare survey reports, estimates and orders for works, ensuring value for money and commercial feasibility.
• Complete contract documentation, correspondence, measurements and re-measurements as required.
• Maintain accurate repair histories, records and information relating to completed works.
• Engage specialist services and contractors in accordance with procurement procedures.
• Attend panels and meetings and prepare reports and information for senior management.
• Support the Repairs Service and Repairs Call Centre, including participation in duty rota arrangements.

Key Skills & Experience

• Experience in housing maintenance, repairs, surveying or a related technical discipline.
• Experience undertaking property inspections and identifying defects.
• Knowledge of responsive repairs and remedial works.
• Experience monitoring contractors and inspecting completed works.
• Understanding of health and safety requirements and CDM.
• Ability to prepare survey reports, specifications and estimates.
• Experience working with residents and responding to complaints and enquiries.
• Understanding of procurement, contract and budget management.
• Strong organisational, communication and stakeholder management skills.
• Ability to manage repairs projects from initiation through to completion.

To find out more information please contact Lily at

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.