Patient Services Assistant
About this job
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York and Scarborough Teaching Hospitals NHS Foundation Trust Patient Services Assistant
The closing date is 22 November 2026
Job summary
We are looking for a compassionate, reliable, and proactive Patient Services Assistant to join our Emergency Department. You'll play a vital role in maintaining a safe, clean, and supportive environment for patients - supporting their dignity, comfort, and wellbeing every day.
This role is ideal for someone who values meaningful work and wants to make a real difference in the lives of vulnerable patients and their families.
Interviews for this position will be held in person ONLY. Remote interviews will not be available.
Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role.
Main duties of the job
The main duties of a PSA will include:
-
Maintaining high standards of cleanliness and infection control across the ward.
-
Supporting patients with meals, hydration, and non-clinical comfort needs.
-
Assisting with preparing cubicle spaces and communal areas.
-
Engaging with patients in a kind, respectful, and person-centred manner.
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Working closely with nurses, healthcare assistants, and the wider team.
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Helping create a calm and therapeutic environment for patients with dementia and delirium.
About us
For further information on what it is like to work for out Trust, please visit:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Details
Date posted
06 November 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum/pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
419-8358662-PSA-ME
Job locations
York Hospital
Wigginton Road
York
YO31 8HE
United Kingdom
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Experience
Essential
- Effective oral and written communication skills
- Basic IT skills
- Previous experience of working with people
- Experience of working in healthcare setting
Desirable
- Previous acute NHS experience
Education, Qualifications and Training
Essential
- Good basic education - reading and writing plus basic numeric skills.
- Willingness to complete appropriate qualifications for work related training
Apptitude and Personal qualities
Essential
- Caring disposition
- Good customer service skills
Experience
Essential
- Effective oral and written communication skills
- Basic IT skills
- Previous experience of working with people
- Experience of working in healthcare setting
Desirable
- Previous acute NHS experience
Education, Qualifications and Training
Essential
- Good basic education - reading and writing plus basic numeric skills.
- Willingness to complete appropriate qualifications for work related training
Apptitude and Personal qualities
Essential
- Caring disposition
- Good customer service skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
Address
York Hospital
Wigginton Road
York
YO31 8HE
United Kingdom
Employer's website
https://www.yorkhospitals.nhs.uk (Opens in a new tab)
Employer details
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
Address
York Hospital
Wigginton Road
York
YO31 8HE
United Kingdom
Employer's website
https://www.yorkhospitals.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Senior Nursing Team
ED Senior Sisters
01904726376
Details
Date posted
06 November 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum/pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
419-8358662-PSA-ME
Job locations
York Hospital
Wigginton Road
York
YO31 8HE
United Kingdom
Supporting documents
Privacy notice
York and Scarborough Teaching Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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