Administrator

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HCRG Care Group Administrator

The closing date is 23 November 2026

Apply for this job

Job summary

Make a Difference Every Day Every phone call answered, appointment booked and query resolved helps patients access the care they need at the right time. We have an exciting opportunity to join a supportive and patient-focused team as an Administrator within the BSW SPA. This role offers the chance to make a meaningful contribution to service delivery while working collaboratively with colleagues and stakeholders. We are seeking an enthusiastic candidate with the skills and experience to provide high-quality support and help deliver excellent outcomes. Job Summary We're looking for a friendly, highly organised and proactive Administrator to join our team based at St Martin's Hospital, Bath. You'll provide essential administrative support across community healthcare services, managing appointments, handling patient enquiries, maintaining accurate records and supporting clinicians and managers. If you enjoy helping people, working collaboratively and making a real difference behind the scenes, we'd love to hear from you. This is a 37.5 hrs pw, full time, permanent post, with hybrid working opportunities available.

Main duties of the job

This Administrator role at HCRG Care Group is an opportunity to join a supportive and patient-focused team based at St Martin's Hospital, Bath. The role requires a friendly, highly organised, and proactive individual who can provide essential administrative support across community healthcare services. Responsibilities include managing appointments, handling patient enquiries, maintaining accurate records, and supporting clinicians and managers. The role is full-time, requires 37.5 hours per week, and offers hybrid working opportunities. The position provides various benefits, including access to a group pension, My Reward Hub membership, and career development opportunities through the Learning Enterprise. A passion for excellent service, proven administrative experience, strong communication and organisational skills, and proficiency in IT systems are essential.

About us

HCRG Care Group, established in 2006, is one of the UK's leading independent providers of community health and care services. The organisation focuses on transforming services to improve experience, efficiency, and outcomes in both adult and children community health services. Their services include primary care services such as urgent care, sexual health, dermatology, MSK services, and adult social care. HCRG Care Group is committed to equal opportunities, promoting an inclusive work environment, and encouraging applications from diverse backgrounds. They emphasize innovation in delivering health and care services and prioritize safeguarding, subjecting new team members to a thorough recruitment and vetting process to protect vulnerable individuals.

Details

Date posted

06 November 2026

Pay scheme

Other

Salary

£24,853 to £27,387 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1572078831

Job locations

HCRG Care Group

Bath

BA2 5RP

United Kingdom

Job description

Job responsibilities

Package Description:

Make a Difference Every Day

Every phone call answered, appointment booked and query resolved helps patients access the care they need at the right time. We have an exciting opportunity to join a supportive and patient-focused team as an Administrator within the BSW SPA. This role offers the chance to make a meaningful contribution to service delivery while working collaboratively with colleagues and stakeholders. We are seeking an enthusiastic candidate with the skills and experience to provide high-quality support and help deliver excellent outcomes.

Job Summary

We're looking for a friendly, highly organised and proactive Administrator to join our team based at St Martin's Hospital, Bath.You'll provide essential administrative support across community healthcare services, managing appointments, handling patient enquiries, maintaining accurate records and supporting clinicians and managers. If you enjoy helping people, working collaboratively and making a real difference behind the scenes, we'd love to hear from you. This is a 37.5 hrs pw,full time, permanent post,with hybrid working opportunities available.

Package Description

As an Administrator youll be part of our valued team based at St Martin's Hospital, Bathreceiving access to exclusive rewards and benefits including:

• A salary of £24,853 - £27,387 FTE with access to our group pension
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Main Responsibilities of the Role - How You'll Make a Difference

• Help ensure patients receive timely access to the care and support they need.
• Act as a key point of contact for patients, carers and healthcare professionals.
• Support clinicians by coordinating appointments and managing referrals.
• Maintain accurate records that contribute to safe and effective care delivery.
• Build positive relationships across teams and partner organisations.
• Help create a smooth and reassuring experience for patients accessing services.
• Support service improvements through efficient administration and attention to detail.
• Play an important role in delivering person-centred community healthcare.

The Qualities That Will Help You Succeed

This role is perfect for someone who wants to play an important part in helping people access the care and support they need. Your organisation, communication, and commitment to service excellence will directly contribute to positive patient experiences.

Essential Criteria

• Passion for providing excellent service to patients and colleagues.
• Proven administrative experience in a busy environment.
• Ability to communicate with empathy, professionalism, and confidence.
• Strong organisational skills and the ability to prioritise effectively.
• Excellent attention to detail and commitment to quality.
• Confidence using IT systems and digital tools.
• Ability to remain calm and effective under pressure.
• Experience maintaining accurate records and information.
• Understanding of confidentiality and handling sensitive information.
• Ability to work collaboratively across teams and services.
• GCSE English and Maths (or equivalent).

Desirable Criteria

• Experience within healthcare, community services, or social care.
• Knowledge of patient administration systems.
• Understanding of referral pathways and appointment processes.
• Experience supporting service improvement activities.
• Familiarity with SystmOne or similar systems.

For full details of the role,responsibilities, and person specification, please refer to the attached JobDescription.

Further Information About the Role

If you would like to find out more about the role, its responsibilities or the team, please contact Lesley Campbell at [email protected].

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from youso please apply as soon as you can.

As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Recruitment Enquiries

For support with your application or any recruitment-related questions, please contact Karen Rees, Recruitment Advisor, at [email protected] or on 07919 118944.

Job description

Job responsibilities

Package Description:

Make a Difference Every Day

Every phone call answered, appointment booked and query resolved helps patients access the care they need at the right time. We have an exciting opportunity to join a supportive and patient-focused team as an Administrator within the BSW SPA. This role offers the chance to make a meaningful contribution to service delivery while working collaboratively with colleagues and stakeholders. We are seeking an enthusiastic candidate with the skills and experience to provide high-quality support and help deliver excellent outcomes.

Job Summary

We're looking for a friendly, highly organised and proactive Administrator to join our team based at St Martin's Hospital, Bath.You'll provide essential administrative support across community healthcare services, managing appointments, handling patient enquiries, maintaining accurate records and supporting clinicians and managers. If you enjoy helping people, working collaboratively and making a real difference behind the scenes, we'd love to hear from you. This is a 37.5 hrs pw,full time, permanent post,with hybrid working opportunities available.

Package Description

As an Administrator youll be part of our valued team based at St Martin's Hospital, Bathreceiving access to exclusive rewards and benefits including:

• A salary of £24,853 - £27,387 FTE with access to our group pension
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Main Responsibilities of the Role - How You'll Make a Difference

• Help ensure patients receive timely access to the care and support they need.
• Act as a key point of contact for patients, carers and healthcare professionals.
• Support clinicians by coordinating appointments and managing referrals.
• Maintain accurate records that contribute to safe and effective care delivery.
• Build positive relationships across teams and partner organisations.
• Help create a smooth and reassuring experience for patients accessing services.
• Support service improvements through efficient administration and attention to detail.
• Play an important role in delivering person-centred community healthcare.

The Qualities That Will Help You Succeed

This role is perfect for someone who wants to play an important part in helping people access the care and support they need. Your organisation, communication, and commitment to service excellence will directly contribute to positive patient experiences.

Essential Criteria

• Passion for providing excellent service to patients and colleagues.
• Proven administrative experience in a busy environment.
• Ability to communicate with empathy, professionalism, and confidence.
• Strong organisational skills and the ability to prioritise effectively.
• Excellent attention to detail and commitment to quality.
• Confidence using IT systems and digital tools.
• Ability to remain calm and effective under pressure.
• Experience maintaining accurate records and information.
• Understanding of confidentiality and handling sensitive information.
• Ability to work collaboratively across teams and services.
• GCSE English and Maths (or equivalent).

Desirable Criteria

• Experience within healthcare, community services, or social care.
• Knowledge of patient administration systems.
• Understanding of referral pathways and appointment processes.
• Experience supporting service improvement activities.
• Familiarity with SystmOne or similar systems.

For full details of the role,responsibilities, and person specification, please refer to the attached JobDescription.

Further Information About the Role

If you would like to find out more about the role, its responsibilities or the team, please contact Lesley Campbell at [email protected].

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from youso please apply as soon as you can.

As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Recruitment Enquiries

For support with your application or any recruitment-related questions, please contact Karen Rees, Recruitment Advisor, at [email protected] or on 07919 118944.

Person Specification

Qualifications

Essential

• The essential criteria for the Administrator role include a passion for providing excellent service, proven administrative experience in a busy environment, strong organisational skills, and the ability to communicate with empathy and professionalism. Candidates should also have excellent attention to detail, be comfortable using IT systems, and be able to remain effective under pressure. An understanding of confidentiality and experience in maintaining accurate records are crucial. A key qualification includes having GCSE English and Maths (or equivalent). Desirable criteria include experience in healthcare or social care environments and familiarity with patient administration systems.

Person Specification

Qualifications

Essential

• The essential criteria for the Administrator role include a passion for providing excellent service, proven administrative experience in a busy environment, strong organisational skills, and the ability to communicate with empathy and professionalism. Candidates should also have excellent attention to detail, be comfortable using IT systems, and be able to remain effective under pressure. An understanding of confidentiality and experience in maintaining accurate records are crucial. A key qualification includes having GCSE English and Maths (or equivalent). Desirable criteria include experience in healthcare or social care environments and familiarity with patient administration systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Bath

BA2 5RP

United Kingdom

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Bath

BA2 5RP

United Kingdom

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

HCRG Care Group

[email protected]

Details

Date posted

06 November 2026

Pay scheme

Other

Salary

£24,853 to £27,387 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1572078831

Job locations

HCRG Care Group

Bath

BA2 5RP

United Kingdom

Privacy notice

HCRG Care Group's privacy notice (opens in a new tab)

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