QOF/Administrator
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Bankhouse Surgery QOF/Administrator
The closing date is 23 November 2026
Job summary
Bankhouse Surgery is looking for a proactive and experienced QOF administrator to join our team. The role will involve the effective management of QOF targets, enhanced services, patient recalls and data quality initiatives along with supporting admin roles within the practice.
Main duties of the job
You will be responsible for supporting the delivery and achievement of QOF targets and enhanced services along with some admin duties. You will undertake patient recalls, run searches and reports to monitor performance and support clinical coding. Working with clinicians and other admin staff to maintain accurate records and ensuring compliance with practice polices and procedures.
About us
Bankhouse Surgery offers services to approx 10,500 patients. The practice has 6 GP partners, 1 salaried GP, 1 practice pharmacist, a nursing and admin/reception team.
Details
Date posted
05 November 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A1549-26-0006
Job locations
One Life Hartlepool
Park Road
Hartlepool
TS24 7PW
United Kingdom
Job description
Job responsibilities
The following are the core responsibilities of the Administration Assistant in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators
Guide the team to reach QOF targets
Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
Support the overall practice clinical governance framework, submitting reports for QOF and other reporting requirements.
Oversee data quality
Oversee the delivery of enhanced services and other service requirements
Input data into the patients healthcare records as necessary through summarising/coding
Contribute to and embrace the spectrum of clinical governance
Be responsible for organizing PPG meetings
Lead the management of the clinical system, ensuring IT security and IG compliance at all times. Respond to and resolve all IT issues.
Review and update clinical templates, ensuring they relate to current practice.
Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
Welcome patients and visitors to the organisation, directing requests appropriately
Be an integral part of the general practice team
Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
Undertake all mandatory training and induction programmes
Maintain a clean, tidy, effective working area at all times
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Support the practice management with continuous improvement and change initiatives
Job description
Job responsibilities
The following are the core responsibilities of the Administration Assistant in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators
Guide the team to reach QOF targets
Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
Support the overall practice clinical governance framework, submitting reports for QOF and other reporting requirements.
Oversee data quality
Oversee the delivery of enhanced services and other service requirements
Input data into the patients healthcare records as necessary through summarising/coding
Contribute to and embrace the spectrum of clinical governance
Be responsible for organizing PPG meetings
Lead the management of the clinical system, ensuring IT security and IG compliance at all times. Respond to and resolve all IT issues.
Review and update clinical templates, ensuring they relate to current practice.
Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
Welcome patients and visitors to the organisation, directing requests appropriately
Be an integral part of the general practice team
Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
Undertake all mandatory training and induction programmes
Maintain a clean, tidy, effective working area at all times
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Support the practice management with continuous improvement and change initiatives
Person Specification
Experience
Essential
- Experience working in a GP practice
- Understanding of QOF and patient recall processes
- Excellent organisational and admin skills
- Strong IT skills
- Ability to prioritise workload and meet deadlines
- Excellent communication skills
- Understanding of confidentiality and data protection requirements
Desirable
- Experience of using Systmone
- Knowledge of enhanced services
- Experience of clinical coding and data quality improvement
- experience of producing reports
Experience
Essential
- Experience working in a GP practice
- Understanding of QOF and patient recall processes
- Excellent organisational and admin skills
- Strong IT skills
- Ability to prioritise workload and meet deadlines
- Excellent communication skills
- Understanding of confidentiality and data protection requirements
Desirable
- Experience of using Systmone
- Knowledge of enhanced services
- Experience of clinical coding and data quality improvement
- experience of producing reports
Employer details
Employer name
Bankhouse Surgery
Address
One Life Hartlepool
Park Road
Hartlepool
TS24 7PW
United Kingdom
Employer's website
https://www.bankhousesurgery.co.uk/ (Opens in a new tab)
Employer details
Employer name
Bankhouse Surgery
Address
One Life Hartlepool
Park Road
Hartlepool
TS24 7PW
United Kingdom
Employer's website
https://www.bankhousesurgery.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Practice Manager
Pam Steadman
01429274800
Details
Date posted
05 November 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A1549-26-0006
Job locations
One Life Hartlepool
Park Road
Hartlepool
TS24 7PW
United Kingdom
Privacy notice
Bankhouse Surgery's privacy notice (opens in a new tab)
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