Reception Supervisor - Enhanced Access Service

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Curo Health Ltd

Reception Supervisor - Enhanced Access Service

The closing date is 13 November 2026

Apply for this job

Job summary

We are looking for a reception supervisor to work in theEnhanced Access service, which has been

developed to provide out of hours appointments for 27 practices in North Kirklees. The appointments are located across 3 hubs, the locations of which are:

Dewsbury Health Centre

Liversedge Medical Centre

Cherry Tree Surgery

The Enhanced Access service operates from Monday-Friday 6.30pm - 9.30pmand on a Saturday between 9.00am - 5.00pm.

Main duties of the job

The post holder will be responsible for the efficient running of the reception area at their designated hub.

The post holder will have responsibility for opening and closing the premises.

To have primary responsibility for the

coordination of the hub admin team, clinical team and providing secretarial

support for the hub during opening hours

Ensure you and all colleagues are projecting a

positive, friendly image to all patients and visitors to the hub at all times.

This includes ensuring the reception team are wearing their Curo uniform, your

Supervisor uniform must be worn at all times whilst on shift to represent the

organisation

Facilitate effective communication between

patients, the hub team, clinical staff, secondary care, out of hours/111

services and other associated healthcare agencies during operational hours

To act as first line support to the hub admin

and hub clinical teams when on duty regarding any issues they may have

The role alsoincludes answering and directing telephone calls, general administration, data entry, capturing patient experience, carrying out equipment and drug checks and liaison with multi-disciplinary teams.

About us

We are Curo Health a GP federation formed from 27 general practices spanning 4 Primary Care Networks (PCNs) across North Kirklees.

We proudly work together as a community of general practices to help save money, secure investment, strengthen our teams and deliver high quality primary care services at scale such as evening and weekend appointments.

For the people of North Kirklees, our joint approach always aims to create better standards of care, shorter waiting times and faster access to care, right in the heart of our communities where it should be.

Details

Date posted

05 November 2026

Pay scheme

Other

Salary

£14 an hour

Contract

Bank

Duration

4 months

Working pattern

Part-time,

Flexible working

Reference number

B0313-26-0004

Job locations

Dewsbury Health Centre

Wellington Road

Dewsbury

West Yorkshire

WF13 1HN

United Kingdom

132 Upper Commercial Street

Batley

West Yorkshire

WF17 5DH

United Kingdom

Liversedge Health Centre

Valley Road

Liversedge

West Yorkshire

WF15 6DF

United Kingdom

Job description

Job responsibilities

Managing and Supervising Staff Experience Essential

Ensuring and checking that opening, closing and

security checks required for that hub location have been carried out according

to processes.

Making sure appropriate documentation of Supervisor

assigned checks are stored and filed for reference via Team Net.

To ensure staff are following set processes and

procedures during shift.

Assist in the communication and cascade of new

information or service relevant changes to all relevant staff.

Ensure the telephone is answered promptly at the

hub location and assist when required.

Ensure that correct processes are followed in

accordance with hub working.

Responsible for new Reception members induction

Responsible for ensuring the Supervisors task

group is dealt with on a daily basis

Support reception staff with the use of Team Net

Responsible for Reception members appraisal

Ensure monthly (or at any other frequency as

required), emergency drug & equipment checks are completed and documented

on Team Net.

Ensure daily hub checks are completed and

documented on Team Net along with any

other TeamNet tasks that are assigned to you.

Attendance at monthly Supervisors meetings

Ensure hub (and any rooms utilised during shift)

are left in an appropriate state

To be the first point of contact for patients

arriving at the hub.

Processing confidential patient information to

pass to Clinicians.

Contacting patients with appointment times.

Keeping a watchful eye on patients waiting to be

seen and in the case of worsening symptoms, alerting a relevant professional.

Alerting Emergency Services in the event of an

emergency and/or gain help from within the department.

Gain an understanding of coordinating workload

to capacity.

To work autonomously, managing own workload

effectively referring to line manager when necessary.

To adhere to all Curo Health Policies and

Procedures.

Participate and ensure own on-going development.

To maintain a high level of confidentiality and

comply with the Data Protection Act. Be aware of the nature of information

dealt with and work in a manner which ensures confidentiality and security.

Undertake any other activities deemed

appropriate and necessary by the organisation.

Process referrals generated by EA clinicians in

a timely manner

Assign pathology results on a daily basis

Job description

Job responsibilities

Managing and Supervising Staff Experience Essential

Ensuring and checking that opening, closing and

security checks required for that hub location have been carried out according

to processes.

Making sure appropriate documentation of Supervisor

assigned checks are stored and filed for reference via Team Net.

To ensure staff are following set processes and

procedures during shift.

Assist in the communication and cascade of new

information or service relevant changes to all relevant staff.

Ensure the telephone is answered promptly at the

hub location and assist when required.

Ensure that correct processes are followed in

accordance with hub working.

Responsible for new Reception members induction

Responsible for ensuring the Supervisors task

group is dealt with on a daily basis

Support reception staff with the use of Team Net

Responsible for Reception members appraisal

Ensure monthly (or at any other frequency as

required), emergency drug & equipment checks are completed and documented

on Team Net.

Ensure daily hub checks are completed and

documented on Team Net along with any

other TeamNet tasks that are assigned to you.

Attendance at monthly Supervisors meetings

Ensure hub (and any rooms utilised during shift)

are left in an appropriate state

To be the first point of contact for patients

arriving at the hub.

Processing confidential patient information to

pass to Clinicians.

Contacting patients with appointment times.

Keeping a watchful eye on patients waiting to be

seen and in the case of worsening symptoms, alerting a relevant professional.

Alerting Emergency Services in the event of an

emergency and/or gain help from within the department.

Gain an understanding of coordinating workload

to capacity.

To work autonomously, managing own workload

effectively referring to line manager when necessary.

To adhere to all Curo Health Policies and

Procedures.

Participate and ensure own on-going development.

To maintain a high level of confidentiality and

comply with the Data Protection Act. Be aware of the nature of information

dealt with and work in a manner which ensures confidentiality and security.

Undertake any other activities deemed

appropriate and necessary by the organisation.

Process referrals generated by EA clinicians in

a timely manner

Assign pathology results on a daily basis

Person Specification

Qualifications

Essential

• GCSE English and Maths (or equivalent)
• Good standard of general education
• SystmOne Experience
• Experience of managing and supervising a team

Desirable

• Line manager course/training
• ECDL or equivalent
• NVQ Business Administration
• Experience of undertaking appraisals

Experience

Essential

• Previous primary care experience
• Excellent oral and written communication skills
• Excellent telephone manner
• Ability to prioritise & manage own workload
• Friendly, helpful and can do approach
• Ability to carry out work accurately to specified deadlines
• Close attention to detail
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure
• Able to maintain a high level of confidentiality
• Experience of SystmOne including secretarial duties
• Prioritisation of tasks
• Working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations
• Able to demonstrate self-reflection and learning outcomes from incidents

Desirable

• Previous experience working within the NHS
• Experience of data/statistical collection
• Experience within a line management role including staff supervision
• Ability to motivate and encourage staff
• Ability to delegate and prioritise others and own workload
• Experience of training/mentor of lower level staff members
• Evidence of adherence to current/previous organisations policies and procedures
• Understanding of the role of the CQC

Person Specification

Qualifications

Essential

• GCSE English and Maths (or equivalent)
• Good standard of general education
• SystmOne Experience
• Experience of managing and supervising a team

Desirable

• Line manager course/training
• ECDL or equivalent
• NVQ Business Administration
• Experience of undertaking appraisals

Experience

Essential

• Previous primary care experience
• Excellent oral and written communication skills
• Excellent telephone manner
• Ability to prioritise & manage own workload
• Friendly, helpful and can do approach
• Ability to carry out work accurately to specified deadlines
• Close attention to detail
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure
• Able to maintain a high level of confidentiality
• Experience of SystmOne including secretarial duties
• Prioritisation of tasks
• Working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations
• Able to demonstrate self-reflection and learning outcomes from incidents

Desirable

• Previous experience working within the NHS
• Experience of data/statistical collection
• Experience within a line management role including staff supervision
• Ability to motivate and encourage staff
• Ability to delegate and prioritise others and own workload
• Experience of training/mentor of lower level staff members
• Evidence of adherence to current/previous organisations policies and procedures
• Understanding of the role of the CQC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Curo Health Ltd

Address

Dewsbury Health Centre

Wellington Road

Dewsbury

West Yorkshire

WF13 1HN

United Kingdom

Employer's website

https://curohealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Curo Health Ltd

Address

Dewsbury Health Centre

Wellington Road

Dewsbury

West Yorkshire

WF13 1HN

United Kingdom

Employer's website

https://curohealthcare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Federation Manager

WAJID HUSSAIN

[email protected]

01924939290

Details

Date posted

05 November 2026

Pay scheme

Other

Salary

£14 an hour

Contract

Bank

Duration

4 months

Working pattern

Part-time,

Flexible working

Reference number

B0313-26-0004

Job locations

Dewsbury Health Centre

Wellington Road

Dewsbury

West Yorkshire

WF13 1HN

United Kingdom

132 Upper Commercial Street

Batley

West Yorkshire

WF17 5DH

United Kingdom

Liversedge Health Centre

Valley Road

Liversedge

West Yorkshire

WF15 6DF

United Kingdom

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