Housing Options Team Leader

Our local authority client based in Essex are urgently seeking an experienced Housing Options Team Leader.

*£40 - £45 an hour Umbrella

*Hybrid working - 3 days on site

Job Purpose

To lead the day-to-day delivery of a responsive, customer-focused and legally compliant Housing Options and Homelessness Service, ensuring that households receive timely advice, assistance and interventions to prevent and relieve homelessness wherever possible.

The role is responsible for supervising and supporting Housing Options Officers, monitoring service performance, maintaining high standards of casework and decision-making, and ensuring positive outcomes for applicants. The postholder will provide operational leadership, quality assurance and professional guidance across the team.

Accountabilities

• To assist the Housing Options Manager to ensure that the Council's statutory responsibilities towards people who are homeless/at risk of homelessness are met and have systems in place to ensure that all applications are thoroughly and professionally evaluated and that a consistent approach is applied across the service. Institute quality checks on an agreed number of cases annually.
• To provide guidance to the Housing Options Officers on the more complex or sensitive cases.
• To monitor and manage performance of the Housing Options Officers, Triage Officers and other team members.
• Assist the Housing Options Manager with the development of the monitoring and referral arrangements/protocols with other statutory agencies, housing providers and the voluntary sector.

Experience you will bring

• A proven track record in this area of work combined with an excellent working knowledge of the Housing Act 1996, Homelessness Act 2002, Localism Act 2011, Homelessness Reduction Act 2017 and other relevant legislation.
• Have the ability to analyse, interpret and apply complex homelessness case law.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.