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Patient Services Manager - Crawley Down Health Centre

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Employment type not specifiedExperience not specifiedCrawley Down

Modality PartnershipCrawley Down

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Modality Partnership Patient Services Manager - Crawley Down Health Centre

The closing date is 18 November 2026

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Job summary

Ready to make an impact? Why not consider joining us as a Patient Services Manager at Crawley Down Health Centre

We have an exciting opportunity for a motivated and experienced individual to lead and support the delivery of high-quality patient services across the division. If you are passionate about leadership, service improvement, and creating a positive patient experience, we would love to hear from you.

Apply now and join a team that values Commitment, Accountability, Respect and Excellence (CARE).

This role is suited to individuals who are strong communicators, highly organised, and confident leaders. You will play a key role in overseeing the day-to-day operational management of the practice, ensuring patients receive an excellent service while supporting both clinical and non-clinical teams.

As an employee with us, you can benefit from:

Enrolment in the NHS pension scheme
Minimum 27 days annual leave plus 8 bank holidays (pro rata)
Employee discounts and benefits scheme
Employee Assistance Programme (EAP)
Education and career development pathways
Enhanced family-friendly policies
Flexible working options
Wellbeing support and initiatives

Main duties of the job

This is a varied leadership and management role supporting the smooth and effective running of practice operations. Working as part of a wider divisional management team, you will help drive service delivery and continuous improvement.

Key responsibilities include staff and rota management, payroll and expenses oversight, organising meetings, handling patient queries, and ensuring CQC compliance. You will also support the implementation of policies and improvement projects.

You will work closely with central support teams (finance, HR, recruitment, and complaints), requiring a flexible, proactive, and resourceful approach and you will need to work resourcefully to meet the needs of the service.

About us

Our Mid Sussex practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We are committed to innovation and improving how services are delivered.

You will work with key stakeholders including Divisional Managers, GP Partners, and the Divisional Board to enhance ways of working and improve patient and staff experience. This role offers a broad portfolio including leadership, staff management, and change management within Primary Care.

All employees have access to career development pathways. We are proud to be an Equal Opportunities Employer committed to fairness and inclusion.

If you are looking for a rewarding leadership role where you can influence change and make a real difference, apply now and grow your career with us in Mid Sussex Division, Modality Partnership.

Details

Date posted

04 November 2026

Pay scheme

Other

Salary

£35,000 a year Salary is WTE

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0281-26-0206

Job locations

Crawley Down Health Centre

Bowers Place

Crawley Down

RH10 4HY

United Kingdom

Job description

Job responsibilities

Please refer to the supporting documents for the full job description outlining the core responsibilities of this role.

You will enjoy this role if you are passionate about leadership, service improvement, and implementing innovative solutions. You will work closely with leadership teams to influence change and improve service delivery.

If you are ready to take the next step in your career, we welcome your application.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.

Right to work: Proof of eligibility to work in the UK is required at interview.

References: References must be obtained prior to employment, including one from your current or most recent employer.

Employment history: Any gaps of 6 weeks or more must be declared.

Job description

Job responsibilities

Please refer to the supporting documents for the full job description outlining the core responsibilities of this role.

If you are ready to take the next step in your career, we welcome your application.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Right to work: Proof of eligibility to work in the UK is required at interview.

References: References must be obtained prior to employment, including one from your current or most recent employer.

Employment history: Any gaps of 6 weeks or more must be declared.

Person Specification

Skills

Essential

Effective written and verbal communication skills
Ability to manage difficult situations and challenging behaviours
Strong leadership and team management abilities
Ability to work collaboratively to develop solutions
Good IT and organisational skills

Knowledge

Essential

MS Office software packages
Patient services systems, procedures, and policies
Basic knowledge of HR policies and procedures
Understanding of appraisal systems
Knowledge of sickness and absence policies
Recruitment processes awareness
Health and Safety procedures
Experience in a supervisory role

Personal Qualities

Essential

Confident and welcoming demeanour
Professional approach to work
Strong team player
Smart appearance
Exercises tact and discretion at all times
Demonstrates initiative to handle any unforeseen events during a shift
Demonstrates flexibility towards new working practices and towards working hours

Qualifications

Essential

NVQ Level 3 or equivalent experience

Person Specification

Skills

Essential

Effective written and verbal communication skills
Ability to manage difficult situations and challenging behaviours
Strong leadership and team management abilities
Ability to work collaboratively to develop solutions
Good IT and organisational skills

Knowledge

Essential

MS Office software packages
Patient services systems, procedures, and policies
Basic knowledge of HR policies and procedures
Understanding of appraisal systems
Knowledge of sickness and absence policies
Recruitment processes awareness
Health and Safety procedures
Experience in a supervisory role

Personal Qualities

Essential

Confident and welcoming demeanour
Professional approach to work
Strong team player
Smart appearance
Exercises tact and discretion at all times
Demonstrates initiative to handle any unforeseen events during a shift
Demonstrates flexibility towards new working practices and towards working hours

Qualifications

Essential

NVQ Level 3 or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Crawley Down Health Centre

Bowers Place

Crawley Down

RH10 4HY

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Modality Partnership

Address

Crawley Down Health Centre

Bowers Place

Crawley Down

RH10 4HY

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Beth Dyson

[email protected]

Details

Date posted

04 November 2026

Pay scheme

Other

Salary

£35,000 a year Salary is WTE

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0281-26-0206

Job locations

Crawley Down Health Centre

Bowers Place

Crawley Down

RH10 4HY

United Kingdom

Supporting documents

Supporting links (all open in new tabs)

Recruitment Brochure

Privacy notice

Modality Partnership's privacy notice (opens in a new tab)

Support links

Market insight

43 186 £

32 000 £58 265 £

Based on 56 172 offers with salary for this country

Full salary breakdown

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