Receptionist
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Beauchief Medical Practice Receptionist
The closing date is 01 December 2026
Job summary
We are looking for a enthusiastic, proactive individual with a willingness to learn.
The right candidate will need to be confident using a computer and working in a front fqacing role.
Main duties of the job
Handling online requests.
Being able to organise workload.
Processing prescriptions.
Register new patients.
Taking telephone calls from patients and directing their queries appropriately
Calling patients with messages from the GPs or other clinicians
Ensure building security have thorough knowledge of doors/windows/alarm
About us
We have a friendly, close knit team of administrative and clinical staff working across our 2 sites.
Details
Date posted
04 November 2026
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A3087-26-0015
Job locations
23 Abbey Lane
Sheffield
S8 0BJ
United Kingdom
Totley Rise Medical Centre
96 Baslow Road
Sheffield
S174DQ
United Kingdom
Job description
Job responsibilities
This list is not comprehensive and other reasonable and appropriate work may be requested of you by the practice management team
Administration
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Pulling/filing notes for surgeries and updating as necessary
Filing post in medical records
Fax and photocopy as requested
Reception
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Appointments
Process appointment requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests
Computer
Registrations of new patients computer data entry and medical records
Process patients changes of address computer data and medical records (have knowledge of practice area)
Process repeat prescription requests in accordance with practice guidelines
Telephone
Taking telephone calls from patients and directing their queries appropriately
Calling patients with messages from the GPs or other clinicians
Other Tasks
Clear rooms after surgeries
Ensure building security have thorough knowledge of doors/windows/alarm
Any other tasks allocated by managers
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
Job description
Job responsibilities
This list is not comprehensive and other reasonable and appropriate work may be requested of you by the practice management team
Administration
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Pulling/filing notes for surgeries and updating as necessary
Filing post in medical records
Fax and photocopy as requested
Reception
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Appointments
Process appointment requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests
Computer
Registrations of new patients computer data entry and medical records
Process patients changes of address computer data and medical records (have knowledge of practice area)
Process repeat prescription requests in accordance with practice guidelines
Telephone
Taking telephone calls from patients and directing their queries appropriately
Calling patients with messages from the GPs or other clinicians
Other Tasks
Clear rooms after surgeries
Ensure building security have thorough knowledge of doors/windows/alarm
Any other tasks allocated by managers
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
Person Specification
Qualifications
Essential
- 5 GCSEs Grade C and above , or equivalent including Maths and English
Desirable
- Customer Service /Business Administration qualification
Experience
Essential
- An understanding of work within a GP surgery environment
Qualifications
Essential
- 5 GCSEs Grade C and above , or equivalent including Maths and English
Desirable
- Customer Service /Business Administration qualification
Experience
Essential
- An understanding of work within a GP surgery environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Beauchief Medical Practice
Address
23 Abbey Lane
Sheffield
S8 0BJ
United Kingdom
Employer's website
https://beauchiefmedicalpractice.nhs.uk (Opens in a new tab)
Employer details
Employer name
Beauchief Medical Practice
Address
23 Abbey Lane
Sheffield
S8 0BJ
United Kingdom
Employer's website
https://beauchiefmedicalpractice.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Practice Manager
Abbie Skidmore
01142740017
Details
Date posted
04 November 2026
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A3087-26-0015
Job locations
23 Abbey Lane
Sheffield
S8 0BJ
United Kingdom
Totley Rise Medical Centre
96 Baslow Road
Sheffield
S174DQ
United Kingdom
Privacy notice
Beauchief Medical Practice's privacy notice (opens in a new tab)
Support links
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