Healthcare Support Worker - Outpatients

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University Hospitals Dorset NHS Foundation Trust Healthcare Support Worker - Outpatients

The closing date is 18 November 2026

Apply for this job

Job summary

An exciting opportunity has arisen within UHD's Outpatients department at Poole, to join our highly diverse and motivated team looking after children and adults in both clinical and surgical settings.

Outpatients is a large part of the patient pathway, whether it is their first appointment, a follow up appointment or a minor surgical procedure. Our nursing is there to support them throughout the patient journey.

If you have excellent communication skills and really care about supporting patients within a clinic or surgical setting we have a brilliant opportunity within our friendly outpatients team.

Base Location: Poole Hospital

Interview: 30th November

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

About us

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process

Details

Date posted

04 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

153-CO07047

Job locations

Poole Hospital

Longfleet Road

Poole

BH21 3LA

United Kingdom

Job description

Job responsibilities

This post is being advertised as a Band 3, however applicants that do not meet the required care certificate competencies will initially be employed as a Band 2. Applicants who hold a care certificate accreditation will start in post at Band 3.

Job description

Job responsibilities

This post is being advertised as a Band 3, however applicants that do not meet the required care certificate competencies will initially be employed as a Band 2. Applicants who hold a care certificate accreditation will start in post at Band 3.

Person Specification

Qualifications

Essential

• Good standard of numeracy and Literacy
• Completion of a competency-based workbook (Care Certificate) or equivalent relevant experience to vocational level 3.

Experience

Essential

• Ability to adapt and learn in healthcare environment

Desirable

• Previous experience of working within a care environment /NHS
• Experience of working as part of a multidisciplinary team
• Experience of working with the public

technical skills / Competencies

Essential

• Ability to communicate clearly and effectively (to understand and be understood)
• Ability to follow clear instruction and feed back to senior staff.
• Ability to work as part of a team, as well as on own initiative
• IT literate

Desirable

• Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
• Venepuncture
• Simple wound dressings
• Performing ECG's

Knowledge

Essential

• An understanding around basic patient care
• Understanding of the importance of the promotion of health and well-being

Desirable

• Knowledge of care and related procedures, clinical observations, relevant legislation;
• Have an understanding of ENT, Oral maxillofacial and ophthalmology clinics

other requirements specific to role

Essential

• Ability to communicate with all levels of staff
• Ability to exchange factual information accurately
• Ability to deal with sensitive situations

Desirable

• Ability to deal with difficult patient/ relatives and clinicians
• Is adaptable to to different clinical areas

Person Specification

Qualifications

Essential

• Good standard of numeracy and Literacy
• Completion of a competency-based workbook (Care Certificate) or equivalent relevant experience to vocational level 3.

Experience

Essential

• Ability to adapt and learn in healthcare environment

Desirable

• Previous experience of working within a care environment /NHS
• Experience of working as part of a multidisciplinary team
• Experience of working with the public

technical skills / Competencies

Essential

• Ability to communicate clearly and effectively (to understand and be understood)
• Ability to follow clear instruction and feed back to senior staff.
• Ability to work as part of a team, as well as on own initiative
• IT literate

Desirable

• Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
• Venepuncture
• Simple wound dressings
• Performing ECG's

Knowledge

Essential

• An understanding around basic patient care
• Understanding of the importance of the promotion of health and well-being

Desirable

• Knowledge of care and related procedures, clinical observations, relevant legislation;
• Have an understanding of ENT, Oral maxillofacial and ophthalmology clinics

other requirements specific to role

Essential

• Ability to communicate with all levels of staff
• Ability to exchange factual information accurately
• Ability to deal with sensitive situations

Desirable

• Ability to deal with difficult patient/ relatives and clinicians
• Is adaptable to to different clinical areas

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Poole Hospital

Longfleet Road

Poole

BH21 3LA

United Kingdom

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Poole Hospital

Longfleet Road

Poole

BH21 3LA

United Kingdom

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Lead

Caroline Marshallsay

[email protected]

03000198204

Details

Date posted

04 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

153-CO07047

Job locations

Poole Hospital

Longfleet Road

Poole

BH21 3LA

United Kingdom

Supporting documents

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University Hospitals Dorset NHS Foundation Trust's privacy notice (opens in a new tab)

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