People Advisory & Delivery Officer

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North London NHS Foundation Trust People Advisory & Delivery Officer

The closing date is 18 November 2026

Apply for this job

Job summary

The People Advisory & Delivery Officer provides high quality, proactive support across the People & Culture Directorate. Reporting to the People Delivery & Continuous Improvement Advisor.

The role combines first line advisory support, project coordination, operational delivery, and workforce information support, ensuring people processes, programmes, activities and data insights run smoothly and to required standards.

Main duties of the job

Working as part of the People and Culture team, the main duties of this role are to:

• Act as the first point of contact for routine People & Culture queries
• Provide advice aligned to policies and procedures.
• Triage queries to specialist teams.
• Deliver a high standard of customer service.

The postholder is deployed flexibly across priority workstreams. including Employee Relations (ER), People Services, Learning & Development (L&D), AfC & Medical Workforce Resourcing, Culture, Engagement, EDI, Wellbeing, Work Experience and Workforce Intelligence & Analytics to ensure consistent, timely and effective delivery.

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Details

Date posted

04 November 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£33,262 to £36,027 a year per annum including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

455-NLFT-8386905

Job locations

The North London Foundation Trust

St Ann's Hospital

London

N15 3TH

United Kingdom

Job description

Job responsibilities

Support project planning, timelines and milestones for People Directorate initiatives.Coordinate meetings, prepare agendas, take minutes and track actions.Maintain project trackers, dashboards and shared documentation.Escalate risks or delays to the People Delivery & Continuous Improvement Advisor.Coordinate and support the delivery of work experience programmes.Maintain accurate records, trackers and evaluation data.

Provide operational support across AfC and Medical Workforce recruitment.Coordinate interviews, assessments and panel activity.Manage pre-employment checks, onboarding and documentation.Maintain accurate recruitment records and audit compliance.Support Medical Workforce rotations and compliance requirements.Contribute to continuous improvement of recruitment processes.Support work experience recruitment pathways and onboarding.

Please find attached the full job description for more information about this role and working as part of the North London Foundation Trust.

Job description

Job responsibilities

Support project planning, timelines and milestones for People Directorate initiatives.Coordinate meetings, prepare agendas, take minutes and track actions.Maintain project trackers, dashboards and shared documentation.Escalate risks or delays to the People Delivery & Continuous Improvement Advisor.Coordinate and support the delivery of work experience programmes.Maintain accurate records, trackers and evaluation data.

Provide operational support across AfC and Medical Workforce recruitment.Coordinate interviews, assessments and panel activity.Manage pre-employment checks, onboarding and documentation.Maintain accurate recruitment records and audit compliance.Support Medical Workforce rotations and compliance requirements.Contribute to continuous improvement of recruitment processes.Support work experience recruitment pathways and onboarding.

Please find attached the full job description for more information about this role and working as part of the North London Foundation Trust.

Person Specification

Qualifications

Essential

• Educated to A Level or equivalent experience
• Evidence of ongoing professional development

Desirable

• CIPD Level 3 or willingness to work towards
• Project management training (e.g. PRINCE2, Agile awareness)
• Training in workforce intelligence, data analysis or HR systems reporting
• Training related to EDI, wellbeing, engagement or work experience

Skills

Essential

• Understanding of HR processes and good practice
• Strong organisational and prioritisation skills
• Excellent written and verbal communication skills
• Ability to produce accurate documentation and reports
• High digital literacy, including MS Office (especially Excel)
• Ability to work with data and maintain high levels of accuracy
• Strong customer service ethos
• Ability to handle confidential information appropriately

Desirable

• Knowledge of NHS terms and conditions or recruitment standards
• Understanding of workforce metrics (e.g. absence, turnover, vacancy)
• Awareness of people analytics and reporting approaches
• Understanding of EDI, engagement and wellbeing principles
• Ability to interpret and present data insights clearly

Knowledge

Essential

• Experience in HR/People, administrative or coordination role
• Experience supporting projects and tracking actions
• Experience providing first line advice or customer-facing support
• Experience organising meetings, events or panels
• Experience working with data, spreadsheets or reporting information

Desirable

• NHS or public sector experience
• Experience supporting ER, recruitment, L&D or People Services
• Experience supporting AfC or Medical Workforce recruitment
• Experience with HR systems (e.g. ESR)
• Experience producing reports, dashboards or workforce data
• Experience supporting culture, EDI or wellbeing initiatives

Personal

Essential

• Flexible and adaptable across multiple workstreams
• Proactive and solution-focused
• Collaborative and able to build strong relationships
• High attention to detail and quality
• Resilient and able to manage competing demands
• Analytical mindset with focus on accuracy and improvement
• Demonstrates Trust values and People Promise behaviours

Person Specification

Qualifications

Essential

• Educated to A Level or equivalent experience
• Evidence of ongoing professional development

Desirable

• CIPD Level 3 or willingness to work towards
• Project management training (e.g. PRINCE2, Agile awareness)
• Training in workforce intelligence, data analysis or HR systems reporting
• Training related to EDI, wellbeing, engagement or work experience

Skills

Essential

• Understanding of HR processes and good practice
• Strong organisational and prioritisation skills
• Excellent written and verbal communication skills
• Ability to produce accurate documentation and reports
• High digital literacy, including MS Office (especially Excel)
• Ability to work with data and maintain high levels of accuracy
• Strong customer service ethos
• Ability to handle confidential information appropriately

Desirable

• Knowledge of NHS terms and conditions or recruitment standards
• Understanding of workforce metrics (e.g. absence, turnover, vacancy)
• Awareness of people analytics and reporting approaches
• Understanding of EDI, engagement and wellbeing principles
• Ability to interpret and present data insights clearly

Knowledge

Essential

• Experience in HR/People, administrative or coordination role
• Experience supporting projects and tracking actions
• Experience providing first line advice or customer-facing support
• Experience organising meetings, events or panels
• Experience working with data, spreadsheets or reporting information

Desirable

• NHS or public sector experience
• Experience supporting ER, recruitment, L&D or People Services
• Experience supporting AfC or Medical Workforce recruitment
• Experience with HR systems (e.g. ESR)
• Experience producing reports, dashboards or workforce data
• Experience supporting culture, EDI or wellbeing initiatives

Personal

Essential

• Flexible and adaptable across multiple workstreams
• Proactive and solution-focused
• Collaborative and able to build strong relationships
• High attention to detail and quality
• Resilient and able to manage competing demands
• Analytical mindset with focus on accuracy and improvement
• Demonstrates Trust values and People Promise behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North London NHS Foundation Trust

Address

The North London Foundation Trust

St Ann's Hospital

London

N15 3TH

United Kingdom

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North London NHS Foundation Trust

Address

The North London Foundation Trust

St Ann's Hospital

London

N15 3TH

United Kingdom

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

People Delivery & Continuous Improvement Advisor

Charlotte Jones

[email protected]

Details

Date posted

04 November 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£33,262 to £36,027 a year per annum including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

455-NLFT-8386905

Job locations

The North London Foundation Trust

St Ann's Hospital

London

N15 3TH

United Kingdom

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North London NHS Foundation Trust 's privacy notice (opens in a new tab)

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