Business Manager
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Devon Partnership NHS Trust Business Manager
The closing date is 18 November 2026
Job summary
This is an exciting opportunity to play a pivotal role in FRS, supporting the delivery of a high-performing, innovative 24/7 mental health crisis service. Working closely with operational and clinical leaders, you will lead the business, administrative and performance functions that help ensure the service runs efficiently, safely and effectively.
As Business Manager, you will have a varied and influential role, overseeing performance reporting, workforce planning, telephony systems, governance processes, business continuity, budget monitoring and administrative teams. You will use data and insight to support decision-making, drive service improvement and help shape the future development of FRS.
This role would suit a motivated and proactive individual who enjoys solving problems, managing competing priorities and working collaboratively across teams. If you are passionate about improving services, developing people and making a real difference to the quality of care provided to people experiencing mental health crisis, we would love to hear from you.
This post will be offered as a fixed term post covering maternity leave until 31st May 2027
Main duties of the job
As Business Manager within FRS, you will work closely with operational and clinical leaders to ensure the service runs effectively, efficiently and delivers high-quality support to people experiencing mental health crisis. The role combines leadership, service improvement, workforce coordination, performance management and business support, providing a unique opportunity to influence how a busy and innovative service operates.
You will lead the administrative function, use data and insight to support service development, and work across a wide range of projects and priorities. This is an ideal opportunity for someone who enjoys problem-solving, building effective processes, working with people and making a meaningful impact on service delivery and patient care.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Details
Date posted
04 November 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year
Contract
Fixed term
Duration
6 months
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
C9369-26-0662-3
Job locations
Wonford House
Dryden Road
Exeter
Devon
EX2 5AF
United Kingdom
Job description
Job responsibilities
The Business Manager is a key member of the FRS leadership team, responsible for supporting the effective delivery of a 24/7 mental health crisis service through the management of business, administrative and operational functions. Working closely with Service Managers, Clinical Team Managers and wider stakeholders, the post holder will lead on performance reporting, workforce coordination, governance processes, business planning and service improvement initiatives.
Key responsibilities include:
- Managing and developing the administrative function, providing leadership, supervision and support to non-clinical staff.
- Producing and analysing performance data, key performance indicators and business reports to support operational decision-making and service improvement.
- Managing telephony systems and reporting, including maintaining call centre software and providing analysis of service demand and activity.
- Supporting workforce planning through rota management, temporary staffing coordination, sickness monitoring and establishment oversight.
- Coordinating governance processes, audits, meetings, action tracking and compliance requirements, including supporting service readiness for inspections and reviews.
- Leading on business continuity planning, risk management activities and the implementation of service policies and procedures.
- Supporting financial management through monitoring budgets, expenditure and procurement processes, escalating concerns where appropriate.
- Developing and maintaining information systems, reporting tools and administrative processes to improve efficiency and data quality.
- Working collaboratively with internal and external partners to support service delivery, improvement projects and organisational priorities.
- Assisting with complaints, investigations, audits and service development work, ensuring high standards of quality and governance are maintained.
The post holder will be expected to work autonomously, manage competing priorities and contribute to the ongoing development of FRS, ensuring the service remains responsive, efficient and focused on delivering high-quality support to people experiencing mental health crisis.
Job description
Job responsibilities
The Business Manager is a key member of the FRS leadership team, responsible for supporting the effective delivery of a 24/7 mental health crisis service through the management of business, administrative and operational functions. Working closely with Service Managers, Clinical Team Managers and wider stakeholders, the post holder will lead on performance reporting, workforce coordination, governance processes, business planning and service improvement initiatives.
Key responsibilities include:
- Managing and developing the administrative function, providing leadership, supervision and support to non-clinical staff.
- Producing and analysing performance data, key performance indicators and business reports to support operational decision-making and service improvement.
- Managing telephony systems and reporting, including maintaining call centre software and providing analysis of service demand and activity.
- Supporting workforce planning through rota management, temporary staffing coordination, sickness monitoring and establishment oversight.
- Coordinating governance processes, audits, meetings, action tracking and compliance requirements, including supporting service readiness for inspections and reviews.
- Leading on business continuity planning, risk management activities and the implementation of service policies and procedures.
- Supporting financial management through monitoring budgets, expenditure and procurement processes, escalating concerns where appropriate.
- Developing and maintaining information systems, reporting tools and administrative processes to improve efficiency and data quality.
- Working collaboratively with internal and external partners to support service delivery, improvement projects and organisational priorities.
- Assisting with complaints, investigations, audits and service development work, ensuring high standards of quality and governance are maintained.
The post holder will be expected to work autonomously, manage competing priorities and contribute to the ongoing development of FRS, ensuring the service remains responsive, efficient and focused on delivering high-quality support to people experiencing mental health crisis.
Person Specification
Experience
Essential
- Experience of managing or supervising staff.
- Experience of working in a busy administrative, operational or business support environment.
- Experience of analysing and presenting data to support service performance and decision-making.
- Experience of producing reports, presentations and business information.
- Experience of managing competing priorities and working to deadlines.
- Experience of implementing or improving processes and systems.
- Experience of working collaboratively with a range of stakeholders.
Desirable
- Experience of working within the NHS, healthcare, social care or public sector.
- Experience of workforce planning, rota management or temporary staffing coordination.
- Experience of budget monitoring, procurement or financial administration.
- Experience of governance, audit, complaints or quality improvement activities.
- Experience of telephony, contact centre or service performance reporting systems.
- Experience of supporting change management or service transformation projects.
Qualifications
Essential
- Degree-level qualification in Business Management, Information Management, Leadership and Management, or a related subject, or equivalent knowledge and experience.
- Evidence of continuing professional development relevant to the role.
Desirable
- Postgraduate qualification in Business Management, Information Management or a related subject.
- ECDL (European Computer Driving Licence) or equivalent IT qualification.
- Advanced Diploma in Computer Studies or equivalent qualification.
- SQL qualification or equivalent experience in data analysis and reporting.
- Management or leadership qualification.
Experience
Essential
- Experience of managing or supervising staff.
- Experience of working in a busy administrative, operational or business support environment.
- Experience of analysing and presenting data to support service performance and decision-making.
- Experience of producing reports, presentations and business information.
- Experience of managing competing priorities and working to deadlines.
- Experience of implementing or improving processes and systems.
- Experience of working collaboratively with a range of stakeholders.
Desirable
- Experience of working within the NHS, healthcare, social care or public sector.
- Experience of workforce planning, rota management or temporary staffing coordination.
- Experience of budget monitoring, procurement or financial administration.
- Experience of governance, audit, complaints or quality improvement activities.
- Experience of telephony, contact centre or service performance reporting systems.
- Experience of supporting change management or service transformation projects.
Qualifications
Essential
- Degree-level qualification in Business Management, Information Management, Leadership and Management, or a related subject, or equivalent knowledge and experience.
- Evidence of continuing professional development relevant to the role.
Desirable
- Postgraduate qualification in Business Management, Information Management or a related subject.
- ECDL (European Computer Driving Licence) or equivalent IT qualification.
- Advanced Diploma in Computer Studies or equivalent qualification.
- SQL qualification or equivalent experience in data analysis and reporting.
- Management or leadership qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Devon Partnership NHS Trust
Address
Wonford House
Dryden Road
Exeter
Devon
EX2 5AF
United Kingdom
Employer's website
https://www.dpt.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Devon Partnership NHS Trust
Address
Wonford House
Dryden Road
Exeter
Devon
EX2 5AF
United Kingdom
Employer's website
https://www.dpt.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Team Manager
Amanda Hewitt
Details
Date posted
04 November 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year
Contract
Fixed term
Duration
6 months
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
C9369-26-0662-3
Job locations
Wonford House
Dryden Road
Exeter
Devon
EX2 5AF
United Kingdom
Supporting documents
Supporting links (all open in new tabs)
Benefits of being in the NHS Pension Scheme
Coming to work in the UK Visa information
Who Devon Partnership NHS Trust are and what we do
Privacy notice
Devon Partnership NHS Trust's privacy notice (opens in a new tab)
Support links
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