Emergency Department Health Care Assistant

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Gateshead Health NHS Foundation Trust Emergency Department Health Care Assistant

The closing date is 18 November 2026

Apply for this job

Job summary

Job overview

An exciting opportunity for a career within Nursing has arisen at Gateshead Health NHS Foundation Trust.

We are looking for caring and compassionate individuals, who can prioritise delivering high quality and safe patient care, to join our Organisation as a HealthCare Support worker.

We are keen to hear from individuals who are hard working, reliable and passionate in making a difference to our patients.

We have opportunities to work within medicine, surgery, community and support services. Full time and part time hours will be considered.

Main duties of the job

Main duties of the job

People who use our services are from diverse backgrounds with a wide range of needs which may include mental health, learning disabilities or dementia.

As a support worker you will be working closely with individuals, providing care to enable them complete activities of daily living in Hospital / Home / Care setting with support from a Multi-Disciplinary team of nurses, occupational therapists, psychologists, social workers and doctors.

1. Undertakes a range of delegated clinical care duties in hospital, community, or other settings

2. Records patient observations and changes to patient clinical conditions

3. Carries out limited clinical care duties

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Details

Date posted

04 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

297-8383654

Job locations

Queen Elizabeth Hospital

Sheriff Hill

Gateshead

NE9 6SX

United Kingdom

Job description

Job responsibilities

Detailed job description and main responsibilities

1.Key responsibilities

To abide by trust policies and procedures

Build and maintain safe and effective therapeutic relationships

Support individuals to contribute to collaborative care/support/recovery plans

Support the named nurse to develop collaborative individual, patient centred care plans and implement them creatively using initiative.

Communicate effectively with a wide range of people using a range of preferred methods

Contribute to monitoring, observing and engaging with individuals, communicating outcomes and conclusions with the rest of the team

Gain an understanding of a persons experiences in relation to their mental health, learning disability and/or dementia.

Understand a persons coping strategies and strengths and support people to use these at times of distress or difficulty

Contribute to reflective practice and encourage compassion and understanding

Be able to recognise increasing risk and alert significant others and the team to respond as needed

Undertake a range of practical tasks and duties in support of the Team and individual needs.

Follow principles of diffusion and de-escalation and where physical interventions or restraint are required, to approach in line with approved techniques considering the safety and dignity of the individual throughout.

To feel confident to be able to report untoward incidents and areas of concern as soon as they arise

To document any relevant information in an electronic record following relevant policy and legislation

Contribute to individual reviews and team meetings

Job description

Job responsibilities

Detailed job description and main responsibilities

1.Key responsibilities

To abide by trust policies and procedures

Build and maintain safe and effective therapeutic relationships

Support individuals to contribute to collaborative care/support/recovery plans

Support the named nurse to develop collaborative individual, patient centred care plans and implement them creatively using initiative.

Communicate effectively with a wide range of people using a range of preferred methods

Contribute to monitoring, observing and engaging with individuals, communicating outcomes and conclusions with the rest of the team

Gain an understanding of a persons experiences in relation to their mental health, learning disability and/or dementia.

Understand a persons coping strategies and strengths and support people to use these at times of distress or difficulty

Contribute to reflective practice and encourage compassion and understanding

Be able to recognise increasing risk and alert significant others and the team to respond as needed

Undertake a range of practical tasks and duties in support of the Team and individual needs.

Follow principles of diffusion and de-escalation and where physical interventions or restraint are required, to approach in line with approved techniques considering the safety and dignity of the individual throughout.

To feel confident to be able to report untoward incidents and areas of concern as soon as they arise

To document any relevant information in an electronic record following relevant policy and legislation

Contribute to individual reviews and team meetings

Person Specification

Skills and Experience

Essential

• Maths and English qualifications
• NVQ level 3
• Recent experience providing direct patient care in an acute NHS hospital setting
• Right to work in the UK
• Vocational qualification in health and social care (e.g. care certificate; level 2/3 diploma)
• Recent Experience of working with people in a healthcare setting with mental illness, learning disability and/or dementia . Effective communication and listening skills (verbal and written)
• Ability to work independently and as part of a team
• Experience of working as part of a multidisciplinary team
• Understanding of basic patient care principles, including dignity, privacy and respect
• Ability to carry out clinical care tasks within scope of role (e.g. personal care, pressure area care, nutrition and hydration support)
• Basic IT skills for electronic patient records
• Ability to complete accurate documentation
• Awareness of infection prevention and control
• Understanding of safeguarding adults and/or children
• Ability to recognise deterioration and escalate concerns appropriately
• Willingness to develop the skills necessary to mentor/supervise level 2 healthcare support worker apprentices you are working alongside
• Caring, compassionate and respectful attitude
• Reliable, flexible and able to prioritise workload
• Ability to work under pressure
• Good organisational skills
• Professional behaviour aligned with NHS values
• Willingness to work shifts, including weekends and nights

Desirable

• Understanding and practical knowledge of working in a healthcare setting
• Experience of mentoring or supervising colleagues
• Venepuncture skills
• Previous experience working at Band 3 level
• Experience in a emergency care setting
• Knowledge of NHS policies and procedures
• Experience using electronic patient record systems
• Confidence in supporting basic clinical measurements independently
• Evidence of ongoing professional development

Application and Interview

Essential

• Maths and English Qualifications
• Right to work in UK
• Experience

Desirable

• Relivent Experience

Person Specification

Skills and Experience

Essential

• Maths and English qualifications
• NVQ level 3
• Recent experience providing direct patient care in an acute NHS hospital setting
• Right to work in the UK
• Vocational qualification in health and social care (e.g. care certificate; level 2/3 diploma)
• Recent Experience of working with people in a healthcare setting with mental illness, learning disability and/or dementia . Effective communication and listening skills (verbal and written)
• Ability to work independently and as part of a team
• Experience of working as part of a multidisciplinary team
• Understanding of basic patient care principles, including dignity, privacy and respect
• Ability to carry out clinical care tasks within scope of role (e.g. personal care, pressure area care, nutrition and hydration support)
• Basic IT skills for electronic patient records
• Ability to complete accurate documentation
• Awareness of infection prevention and control
• Understanding of safeguarding adults and/or children
• Ability to recognise deterioration and escalate concerns appropriately
• Willingness to develop the skills necessary to mentor/supervise level 2 healthcare support worker apprentices you are working alongside
• Caring, compassionate and respectful attitude
• Reliable, flexible and able to prioritise workload
• Ability to work under pressure
• Good organisational skills
• Professional behaviour aligned with NHS values
• Willingness to work shifts, including weekends and nights

Desirable

• Understanding and practical knowledge of working in a healthcare setting
• Experience of mentoring or supervising colleagues
• Venepuncture skills
• Previous experience working at Band 3 level
• Experience in a emergency care setting
• Knowledge of NHS policies and procedures
• Experience using electronic patient record systems
• Confidence in supporting basic clinical measurements independently
• Evidence of ongoing professional development

Application and Interview

Essential

• Maths and English Qualifications
• Right to work in UK
• Experience

Desirable

• Relivent Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Gateshead Health NHS Foundation Trust

Address

Queen Elizabeth Hospital

Sheriff Hill

Gateshead

NE9 6SX

United Kingdom

Employer's website

https://www.qegateshead.nhs.uk (Opens in a new tab)

Employer details

Employer name

Gateshead Health NHS Foundation Trust

Address

Queen Elizabeth Hospital

Sheriff Hill

Gateshead

NE9 6SX

United Kingdom

Employer's website

https://www.qegateshead.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Sister Accident and Emergency

Tracey Jeffrey and Denise Bell

[email protected]

01914452997

Details

Date posted

04 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

297-8383654

Job locations

Queen Elizabeth Hospital

Sheriff Hill

Gateshead

NE9 6SX

United Kingdom

Supporting documents

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Gateshead Health NHS Foundation Trust's privacy notice (opens in a new tab)

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