Care Co-Ordinator
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Epsom and St Helier University Hospitals NHS Trust Care Co-Ordinator
The closing date is 17 November 2026
Job summary
Surrey Downs Health & Care
This is an exciting and innovative role which will involve working alongside community GPs, paramedics, pharmacists, district nurses and a growing team of care co-ordinators and administrators to wrap care around our population as a 'one team' approach providing co-ordination and navigation of care and support to our patients.
Main duties of the job
Take referrals for individuals or proactively identify people who could benefit from support through care co-ordination.Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs;
Work towards increasing patients' understanding of how to manage and develop health and wellbeing through offering advice and guidance.
Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them;
Work with the wider PCN, MDTs, and the social prescribing service to look at how carers can support people - this could include the initial identification of carers onto the carer register.
With training support people to develop and implement personalised care and support.
About us
Surrey Downs Health and Care deliver care closer to people's own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.
Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:
- The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
- Epsom and St Helier's University Hospitals NHS Trust
- Surrey Council County
Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.
It's on those grounds that the Surrey Downs Health and Care was formed - we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.
In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.
Details
Date posted
03 November 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£29,812 to £32,715 a year Per Annum Pro Rata inc Fringe HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
343-SDH&C-8330137
Job locations
Medwyn Centre, Floor 2, District Nursing Office
Medwyn Centre, Reigate Road, Dorking RH4 1SD
Dorking
RH4 1SD
United Kingdom
Job description
Job responsibilities
- Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations.
- Help people transition seamlessly between secondary and community care services, conducting follow-up appointments, and supporting people to navigate through wider the health and care system.
- Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
- Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.
Please see full description and person spec attached to this vacancy.
Job description
Job responsibilities
- Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations.
- Help people transition seamlessly between secondary and community care services, conducting follow-up appointments, and supporting people to navigate through wider the health and care system.
- Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
- Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.
Please see full description and person spec attached to this vacancy.
Person Specification
Qualifications
Essential
- Car Driving Licence
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
- Intermediate knowledge of IT systems, databases and software programmes such as Outlook, Word, Excel, PowerPoint.
Experience
Essential
- Significant administrative/ secretarial experience including initiating and maintaining office systems
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
Knowledge
Desirable
- Knowledge of health and social care or the voluntary sector
Qualifications
Essential
- Car Driving Licence
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
- Intermediate knowledge of IT systems, databases and software programmes such as Outlook, Word, Excel, PowerPoint.
Experience
Essential
- Significant administrative/ secretarial experience including initiating and maintaining office systems
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
Knowledge
Desirable
- Knowledge of health and social care or the voluntary sector
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
Medwyn Centre, Floor 2, District Nursing Office
Medwyn Centre, Reigate Road, Dorking RH4 1SD
Dorking
RH4 1SD
United Kingdom
Employer's website
https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)
Employer details
Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
Medwyn Centre, Floor 2, District Nursing Office
Medwyn Centre, Reigate Road, Dorking RH4 1SD
Dorking
RH4 1SD
United Kingdom
Employer's website
https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Ops Manager
Jane Clarke
07776666412
Details
Date posted
03 November 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£29,812 to £32,715 a year Per Annum Pro Rata inc Fringe HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
343-SDH&C-8330137
Job locations
Medwyn Centre, Floor 2, District Nursing Office
Medwyn Centre, Reigate Road, Dorking RH4 1SD
Dorking
RH4 1SD
United Kingdom
Supporting documents
Privacy notice
Epsom and St Helier University Hospitals NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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