General Practice Assistant
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GP First Ltd General Practice Assistant
The closing date is 19 November 2026
Job summary
*This is a full-time position. Hours are non-negotiable*
The General Practice Assistant (GPA) supports clinical and administrative functions across member practices within the Primary Care Network (PCN). Working under the supervision of GPs and practice managers, the GPA helps reduce clinician workload, improve patient access and enhance operational efficiency.This varied role combining patient-facing work, clinical administration and support for population health initiatives across the network.
Main duties of the job
Responsibilities and duties may include (and may not be limited to):
Sorting and prioritising clinical post for GPs and redirecting it to other clinicians, such as the clinical pharmacist
Extracting information from clinical letters for coding and adding it to patient records
Supporting GPs with coding, referrals, document management and appointment preparation
Carrying out basic clinical observations such as blood pressure, BMI and lifestyle questionnaires to support patient reviews and long-term condition management
Liaising with patients on information, follow-up instructions and care navigation
Liaising with external agencies on behalf of the practice
Supporting PCN-wide initiatives including Enhanced Access, seasonal health campaigns and IIF targets
Contributing to service improvement, digital transformation and patient experience projects
Full training and support will be provided.
About us
*This is a full-time position. Hours are non-negotiable*
Primary Care Networks (PCNs) have been created to facilitate delivery of more integrated care. They cover defined geographical areas to enable them to better respond to the needs of local populations and build relationships across wider primary care within natural neighbourhoods. By design they are small enough for relationships to flourish, but large enough to provide a broad scope of services.
Details
Date posted
03 November 2026
Pay scheme
Other
Salary
Depending on experience £26,827-£28,149 DOE
Contract
Permanent
Working pattern
Full-time
Reference number
B0176-26-0015
Job locations
Mansion House Surgery
Mansion House
Abbey Street
STONE
Staffordshire
ST15 8YE
United Kingdom
Job description
Job responsibilities
As a General Practice Assistant, you will work alongside GPs, practice managers and the wider clinical team to reduce clinician workload, improve patient access and make our practices run more efficiently. This varied role combining patient-facing work, clinical administration and support for population health initiatives across the network.
Reporting to the PCN Strategic Development Lead, with day-to-day links to the Practice Manager, your duties will include:
Sorting and prioritizing clinical post for GPs and redirecting it to other clinicians, such as the clinical pharmacist
Extracting information from clinical letters for coding and adding it to patient records
Supporting GPs with coding, referrals, document management and appointment preparation
Carrying out basic clinical observations such as blood pressure, BMI and lifestyle questionnaires to support patient reviews and long-term condition management
Liaising with patients on information, follow-up instructions and care navigation
Liaising with external agencies on behalf of the practice
Supporting PCN-wide initiatives including Enhanced Access, seasonal health campaigns and IIF targets
Contributing to service improvement, digital transformation and patient experience projects
Full training and support will be provided.
Job description
Job responsibilities
As a General Practice Assistant, you will work alongside GPs, practice managers and the wider clinical team to reduce clinician workload, improve patient access and make our practices run more efficiently. This varied role combining patient-facing work, clinical administration and support for population health initiatives across the network.
Reporting to the PCN Strategic Development Lead, with day-to-day links to the Practice Manager, your duties will include:
Sorting and prioritizing clinical post for GPs and redirecting it to other clinicians, such as the clinical pharmacist
Extracting information from clinical letters for coding and adding it to patient records
Supporting GPs with coding, referrals, document management and appointment preparation
Carrying out basic clinical observations such as blood pressure, BMI and lifestyle questionnaires to support patient reviews and long-term condition management
Liaising with patients on information, follow-up instructions and care navigation
Liaising with external agencies on behalf of the practice
Supporting PCN-wide initiatives including Enhanced Access, seasonal health campaigns and IIF targets
Contributing to service improvement, digital transformation and patient experience projects
Full training and support will be provided.
Person Specification
Experience
Essential
- Essential:
- GCSE grade 4 (or equivalent) in English and Maths
- At least 1 year's customer or patient care experience in general practice or a healthcare setting
- Experience handling complaints or challenging customer interactions
- Confident using Microsoft Office (Outlook, Word, Excel)
- Excellent organisational and time management skills
- Calm under pressure, able to work independently and understanding when to escalate
- An empathetic, compassionate communicator and a strong team player
- Full UK driving licence and flexibility to work outside core office hours
Desirable
- Desirable:
- GPA Skills Certificate
- Experience using EMIS and/or Docman
Experience
Essential
- Essential:
- GCSE grade 4 (or equivalent) in English and Maths
- At least 1 year's customer or patient care experience in general practice or a healthcare setting
- Experience handling complaints or challenging customer interactions
- Confident using Microsoft Office (Outlook, Word, Excel)
- Excellent organisational and time management skills
- Calm under pressure, able to work independently and understanding when to escalate
- An empathetic, compassionate communicator and a strong team player
- Full UK driving licence and flexibility to work outside core office hours
Desirable
- Desirable:
- GPA Skills Certificate
- Experience using EMIS and/or Docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
GP First Ltd
Address
Mansion House Surgery
Mansion House
Abbey Street
STONE
Staffordshire
ST15 8YE
United Kingdom
Employer's website
https://www.gpfirst.net/ (Opens in a new tab)
Employer details
Employer name
GP First Ltd
Address
Mansion House Surgery
Mansion House
Abbey Street
STONE
Staffordshire
ST15 8YE
United Kingdom
Employer's website
https://www.gpfirst.net/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
PCN Manager
Donalley Smith
01785747475
Details
Date posted
03 November 2026
Pay scheme
Other
Salary
Depending on experience £26,827-£28,149 DOE
Contract
Permanent
Working pattern
Full-time
Reference number
B0176-26-0015
Job locations
Mansion House Surgery
Mansion House
Abbey Street
STONE
Staffordshire
ST15 8YE
United Kingdom
Privacy notice
GP First Ltd's privacy notice (opens in a new tab)
Support links
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