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East Cheshire NHS Trust Call Handler

The closing date is 17 November 2026

Apply for this job

Job summary

We have a great opportunity for an enthusiastic, highly motivated and flexible administrative assistant to join our friendly multidisciplinary team at East Cheshire NHS Trust.

Working as part of a flexible & hard working team, the post holder will provide call handling and clerical support to the booking team .

Hours per week: 0 / Bank

This position is offered on a Bank basis which is 'as and when' required with no guaranteed hours, however it does offer you increased flexibility by selecting shifts to work around your lifestyle.

Due to the terms of a Bank contract, we are unable to meet the criteria for Skilled Worker sponsorship for visa purposes.

Main duties of the job

The post holder will provide a high-quality call handling service within the Outpatient Booking Centre, responding to patient enquiries, booking and amending appointments, and confirming attendance at upcoming clinics. The role will support the effective utilisation of clinic capacity, reduce DNA rates, and ensure patients receive timely information regarding their outpatient appointments, contributing to improved patient experience and waiting list recovery objectives.

Applicants must therefore have the right to work in the UK without requiring Skilled Worker visa sponsorship for this role. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)

For Graduate visa holders; it is important to note that you must have a minimum of 12 months before this expires at the start of your employment for training and operational reasons.

About us

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Details

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

209-A-26-8332204

Job locations

Macclesfield District

General Hospital

Victoria Road, Macclesfield

SK10 3BL

United Kingdom

Job description

Job responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

We look forward to receiving your application.

Job description

Job responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

We look forward to receiving your application.

Person Specification

Qualifications

Essential

• Educated to GCSE level

Desirable

• Educated to NVQ level 2
• ECDL (European Computer Driving Licence)

Knowledge and Skills

Essential

• Awareness of current NHS priorities and targets
• Understanding of confidentiality and the Data Protection Act 1998

Desirable

• Knowledge of NHS computer systems
• Awareness of NHS policies

Aptitudes

Essential

• Flexibility
• Be able to work within a team environment
• Ability to work to deadlines and prioritise tasks
• Computer literacy
• Ability to liaise with other departments and agencies
• Attention to detail is paramount

Experience

Essential

• Previous administrative experience

Desirable

• Experience of working in a hospital environment

Specifc Job Requirement

Essential

• Team player
• Reliable
• Good communication and interpersonal skills

Further Information

Essential

• Please provide any additional relevant information to support your application. Please note that this is a non-scoring question.

Other Role Requirements

Essential

• Please refer to the job description and person specification for further details regarding the role requirements

Person Specification

Qualifications

Essential

• Educated to GCSE level

Desirable

• Educated to NVQ level 2
• ECDL (European Computer Driving Licence)

Knowledge and Skills

Essential

• Awareness of current NHS priorities and targets
• Understanding of confidentiality and the Data Protection Act 1998

Desirable

• Knowledge of NHS computer systems
• Awareness of NHS policies

Aptitudes

Essential

• Flexibility
• Be able to work within a team environment
• Ability to work to deadlines and prioritise tasks
• Computer literacy
• Ability to liaise with other departments and agencies
• Attention to detail is paramount

Experience

Essential

• Previous administrative experience

Desirable

• Experience of working in a hospital environment

Specifc Job Requirement

Essential

• Team player
• Reliable
• Good communication and interpersonal skills

Further Information

Essential

• Please provide any additional relevant information to support your application. Please note that this is a non-scoring question.

Other Role Requirements

Essential

• Please refer to the job description and person specification for further details regarding the role requirements

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Cheshire NHS Trust

Address

Macclesfield District

General Hospital

Victoria Road, Macclesfield

SK10 3BL

United Kingdom

Employer's website

https://www.eastcheshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Cheshire NHS Trust

Address

Macclesfield District

General Hospital

Victoria Road, Macclesfield

SK10 3BL

United Kingdom

Employer's website

https://www.eastcheshire.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Leader

Holly Buckley

[email protected]

01625663333

Details

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

209-A-26-8332204

Job locations

Macclesfield District

General Hospital

Victoria Road, Macclesfield

SK10 3BL

United Kingdom

Supporting documents

Privacy notice

East Cheshire NHS Trust's privacy notice (opens in a new tab)

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