Access Hub and Patient Service Advisor Floater
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Nexus Health Group Access Hub and Patient Service Advisor Floater
The closing date is 17 November 2026
Job summary
Job Title: Access Hub and PSA Floater
Contract: Fixed term
Hours:37.5 - Full time
Location: Any Nexus Health Group Site. Postholder will be required to work flexibly across locations and teams in line with service needs.
Closing Date: 17 November2026
Summary of role: The Floater role supports both site-based Patient Services Advisor (PSA) functions and central Access Hub operations to ensure patients can access services in the most effective way possible. This is an excellent opportunity to work with a variety of teams, gain experience across different services, and develop new skills while helping patients access the care they need. The postholder will work where operational demand is greatest, with full training and support provided.
If you wish to apply please do so via this link
https://nexushealthgroup.nhs.uk/2025-application-form
CVs will not be accepted without an application form
Please note, the post holder might require to do early shifts depending on business needs.
Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.
Main duties of the job
The Floater role supports both site-based Patient Services Advisor (PSA) functions and central Access Hub operations to ensure patients can access services in the most effective way possible.
The postholder will provide a flexible resource across Nexus locations and services, maintaining high standards of patient care, responsiveness, and administrative accuracy.
This role requires a high degree of flexibility. The postholder will be expected to work across multiple Nexus sites and services to meet operational demand. Duties may vary depending on service need, and appropriate training will be provided.
Greet and assist patients in using our services
Handle Patient enquiries courteously, efficiently and with empathy.
Undertake administrative tasks with care and attention to details.
Understand and work with the team to meet the key performance indicators for this role
Manage patient footfall and deliver face-to-face reception services at site level
Respond to patient queries (face-to-face and telephone) with professionalism and empathy
Manage appointment booking and maintain appointment systems accurately
Handle complex queries including amber and bypass line queries where required
About us
Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.
We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions
Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.
Details
Date posted
03 November 2026
Pay scheme
Other
Salary
£13.30 an hour
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
A5226-26-0058
Job locations
Princess Street Group Practice
2 Princess Street
London
SE1 6JP
United Kingdom
Surrey Docks Health Centre
12-13 Blondin Way
LONDON
SE16 6AE
United Kingdom
Harold Moody Health Centre
60 Thurlow Street
London
SE17 2gn
United Kingdom
Manor Place Surgery
1 Manor Place
LONDON
SE17 3BD
United Kingdom
Bermondsey & Lansdowne Mission
The Surgery
Decima Street
LONDON
SE1 4QX
United Kingdom
Dun Cow Surgery
279 Old Kent Road
LONDON
SE1 5LU
United Kingdom
Nexus Health Group
3 Sir John Kirk Close
LONDON
SE5 0BB
United Kingdom
Job description
Job responsibilities
Please find attached the job description and the person specification to see the requirements of the role
Job description
Job responsibilities
Please find attached the job description and the person specification to see the requirements of the role
Person Specification
Qualifications
Essential
- GCSE/NVQ Level 2 or equivalent experience
- Experience working with patients or in a customer-facing environment
- Experience in a healthcare or GP setting
Desirable
- Experience in a healthcare or GP setting
Qualifications
Essential
- GCSE/NVQ Level 2 or equivalent experience
- Experience working with patients or in a customer-facing environment
- Experience in a healthcare or GP setting
Desirable
- Experience in a healthcare or GP setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nexus Health Group
Address
Princess Street Group Practice
2 Princess Street
London
SE1 6JP
United Kingdom
Employer's website
https://nexushealthgroup.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Nexus Health Group
Address
Princess Street Group Practice
2 Princess Street
London
SE1 6JP
United Kingdom
Employer's website
https://nexushealthgroup.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Eman Ahmed
Details
Date posted
03 November 2026
Pay scheme
Other
Salary
£13.30 an hour
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
A5226-26-0058
Job locations
Princess Street Group Practice
2 Princess Street
London
SE1 6JP
United Kingdom
Surrey Docks Health Centre
12-13 Blondin Way
LONDON
SE16 6AE
United Kingdom
Harold Moody Health Centre
60 Thurlow Street
London
SE17 2gn
United Kingdom
Manor Place Surgery
1 Manor Place
LONDON
SE17 3BD
United Kingdom
Bermondsey & Lansdowne Mission
The Surgery
Decima Street
LONDON
SE1 4QX
United Kingdom
Dun Cow Surgery
279 Old Kent Road
LONDON
SE1 5LU
United Kingdom
Nexus Health Group
3 Sir John Kirk Close
LONDON
SE5 0BB
United Kingdom
Supporting documents
Privacy notice
Nexus Health Group's privacy notice (opens in a new tab)
Support links
© Crown copyright
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