GP Receptionist
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Primary Integrated Community Services GP Receptionist
The closing date is 15 November 2026
Job summary
ABOUT THE ROLE
We are looking to recruit a receptionist to join our team experience is preferred but not essential as training will be given. You will be responsible for maintaining a high level of quality reception service to visitors and ideally will bring NHS experience to the practice.
WORKING PATTERN
24 hours per week, working between the hours of 08:00 to 18:30 with an occasional finish at 20:00.
Main duties of the job
KEY RESPONSIBILITIES
You will respond to all requests by patients requiring appointments with members of the clinical team, ensuring adherence to practice protocols for booking appointments and signposting to alternative services as appropriate
You will explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures to add these patients to the clinical system are completed.
You will be able to use your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
KEY REQUIREMENTS
A good standard of education
Strong team and interpersonal skills
Strong IT skills
First class telephone manner
Strong customer/patient focus
About us
PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.
Benefits of working for PICS
We offer a comprehensive package which includes:
- NHS Pension 2015 Scheme (subject to eligibility)
- Alternative government-based scheme (subject to eligibility)
- Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
- Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
- Working in a multi-disciplinary team with support from a wide variety of professionals
- A flexible approach to a work-life balance
- Cycle to work scheme (subject to eligibility)
- Access to Blue Light Card scheme
- All staff events and conferences
- Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
- Free parking across many sites
- Personalised induction into the company and job role
Details
Date posted
03 November 2026
Pay scheme
Other
Salary
£12.81 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
E0220-26-0015WHY
Job locations
Whyburn Medical Practice
Curtis Street
Hucknall
Nottinghamshire
NG15 7JE
United Kingdom
Job description
Job responsibilities
Duties and responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Supervisor/Practice Manager, dependent on current and evolving practice workload and staffing levels:
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Signposting
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Booking long term condition reviews
Pharmacy first referrals.
Job responsibilities
Duties and responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Supervisor/Practice Manager, dependent on current and evolving practice workload and staffing levels:
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Signposting
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Booking long term condition reviews
Pharmacy first referrals.
Person Specification
Experience
Essential
- Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Qualifications
Essential
- Please provide details of your CPD, using examples where necessary.
Knowledge and skills
Essential
- Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Personal Qualities
Essential
- Please provide details for why you would be a great fit for this role and why you have decided to apply.
Experience
Essential
- Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Qualifications
Essential
- Please provide details of your CPD, using examples where necessary.
Knowledge and skills
Essential
- Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Personal Qualities
Essential
- Please provide details for why you would be a great fit for this role and why you have decided to apply.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Integrated Community Services
Address
Whyburn Medical Practice
Curtis Street
Hucknall
Nottinghamshire
NG15 7JE
United Kingdom
Employer's website
http://picsnhs.org.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Integrated Community Services
Address
Whyburn Medical Practice
Curtis Street
Hucknall
Nottinghamshire
NG15 7JE
United Kingdom
Employer's website
http://picsnhs.org.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Practice Manager
Rebecca Dabell
Details
Date posted
03 November 2026
Pay scheme
Other
Salary
£12.81 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
E0220-26-0015WHY
Job locations
Whyburn Medical Practice
Curtis Street
Hucknall
Nottinghamshire
NG15 7JE
United Kingdom
Supporting documents
Supporting links (all open in new tabs)
Privacy notice
Primary Integrated Community Services's privacy notice (opens in a new tab)
Support links
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