Service Manager: Helplines / All Wales Gambling Service
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Betsi Cadwaladr University Health Board Service Manager: Helplines / All Wales Gambling Service
The closing date is 16 November 2026
Job summary
An exciting opportunity has arisen for a highly motivated Senior Manager and Leader within Substance Misuse Services. This role is specifically to provide leadership for the Helplines Department and The All Wales Gambling Service.
The successful applicant will support teams throughout North Wales and will be an integral member of the Senior Leadership Team.
We are looking for a highly experienced individual with the ability to act independently and on their own initiative who has a passion for driving improvements in the quality and safety of patient care.
This role will be key in providing management, leadership, development and support of the Helplines department and the All Wales Gambling Service, working closely with the Clinical Operations Manager.
Significant budget management skills as well as excellent people and staff management are critical, including the ability to work within multi-disciplinary and multi-agency services and 3rd sector to drive improvements in patient care.
Main duties of the job
You will be responsible for the day-to-day operational leadership and management of the Helplines Department and the All Wales Gambling Service. Providing direct line management of the Team Manager, and services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.
The post holder will ensure a high standard of care and treatment for patients and work with colleagues and other agencies to provide support which best meets a patients' needs.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
03 November 2026
Pay scheme
Agenda for change
Band
Band 8a
Salary
£58,379 to £65,723 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
050-PST150-1126
Job locations
Bryn Y Neaudd Hospital
Llanfairfechan
LL33 0HH
United Kingdom
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and / or Knowledge
Essential
- Registered health or social care professional / AHP
- Master's degree or professional qualification in Nursing/ health or social care related subject or working towards with completion in three years or equivalent experience
- Significant relevant experience in a managerial post
- Track record of significant continuous professional and management development
- Leadership training or equivalent experience
Desirable
- Post-graduate management qualification
Experience
Essential
- Demonstrates enthusiasm towards teaching and sharing knowledge
- Up to date in all current issues related to professional mental health practice and health/social care service management
- Experience in providing direct care for those with mental health conditions
- Assertive and confident in approach
Qualifications and / or Knowledge
Essential
- Registered health or social care professional / AHP
- Master's degree or professional qualification in Nursing/ health or social care related subject or working towards with completion in three years or equivalent experience
- Significant relevant experience in a managerial post
- Track record of significant continuous professional and management development
- Leadership training or equivalent experience
Desirable
- Post-graduate management qualification
Experience
Essential
- Demonstrates enthusiasm towards teaching and sharing knowledge
- Up to date in all current issues related to professional mental health practice and health/social care service management
- Experience in providing direct care for those with mental health conditions
- Assertive and confident in approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Bryn Y Neaudd Hospital
Llanfairfechan
LL33 0HH
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Bryn Y Neaudd Hospital
Llanfairfechan
LL33 0HH
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Clinical Operations Manager
Jodie Morgan
Details
Date posted
03 November 2026
Pay scheme
Agenda for change
Band
Band 8a
Salary
£58,379 to £65,723 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
050-PST150-1126
Job locations
Bryn Y Neaudd Hospital
Llanfairfechan
LL33 0HH
United Kingdom
Supporting documents
Privacy notice
Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)
Support links
© Crown copyright
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