NHS 111 Health Advisor

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Dorset HealthCare University NHS Foundation Trust NHS 111 Health Advisor

The closing date is 19 November 2026

Apply for this job

Job summary

Are you a resilient individual who thrives in a busy customer or patient focused environment? This is your chance to come and join us as a Health Advisor for NHS 111.

Make a real difference by working for an organisation dedicated to delivering a responsive service to people across the Dorset community.

Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment providing excellent patient care.

We have a variety of hours available between 18 and 37.5 hours a week, including night and weekend rotas, some rota examples can be seen in attached documents. Availability of rotas changes dependent on the needs of the service, the exact rotas available will be discussed at interview.

We are passionate about the support and training we provide; you will have a period of supervised practise with our supportive team at our Hub in St Leonards.

We have 2 full time courses for 4 weeks

• Mon - Fri 9.00-17.00 Starting Monday 11th January
• Mon - Fri 9.00-17.00 Starting Monday 18th January

Part time course for 8 weeks

• Mon - Fri 18.00 -22.00 Starting Monday 25th January

Please note: 100% attendance at all training is required. Your start date will be agreed after all pre-employment checks are confirmed as complete by HR services.

Main duties of the job

Interviews commencing 25th November onwards and will include a face to face interview and an assessment.

We are not able to offer virtual interviews, if you have a disability or health condition, we will be happy to discuss reasonable adjustments.

You must have demonstrable skills in written and spoken English, adequate to carry out the role effectively and a passion for providing excellent customer service. You do not need to have worked in healthcare before but have good communication skills as a Health Advisor.

Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.

Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.

Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.

Always maintain the integrity and confidentiality of all patient and Trust information.

Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Details

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year p.a. pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

152-C248.26

Job locations

St Leonards Hospital

241 Ringwood Road

Ferndown

BH24 2RR

United Kingdom

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Person Specification

Knowledge skills & training

Essential

• Demonstrable skills in written English, adequate to enable the post holder to carry out the role effectively

Desirable

• Pathways trained, or working towards (must also be able to meet minimum threshold of 200 calls per month, required to maintain proficiency in Pathways)
• Knowledge of First Aid
• Basic knowledge of anatomy

Experience

Essential

• Experience with dealing with the General Public.
• Experience using a telephone as a regular means of communication in a work environment
• Ability to work to defined policy, procedures, practice and instructions.

Desirable

• Experience in working in the voluntary or health sector.

Personal Qualities / Aptitudes

Essential

• Good quality application - complete, legible, good spelling and grammar
• Ability to attend and successfully complete required training
• Committed to high quality patient care and patient experience
• Able to ensure care of own health and wellbeing to promote improvements to physical and emotional wellbeing
• Demonstrates a positive and flexible approach in line with the changing nature of the trust service delivery model
• Committed to the values based principles of high quality patient care to include; compassion; care; competence; communication; courage and commitment in all aspects of service delivery

Skills, knowledge, ability

Essential

• Word Processing and IT skills
• Ability to work as part of a team

Person Specification

Knowledge skills & training

Essential

• Demonstrable skills in written English, adequate to enable the post holder to carry out the role effectively

Desirable

• Pathways trained, or working towards (must also be able to meet minimum threshold of 200 calls per month, required to maintain proficiency in Pathways)
• Knowledge of First Aid
• Basic knowledge of anatomy

Experience

Essential

• Experience with dealing with the General Public.
• Experience using a telephone as a regular means of communication in a work environment
• Ability to work to defined policy, procedures, practice and instructions.

Desirable

• Experience in working in the voluntary or health sector.

Personal Qualities / Aptitudes

Essential

• Good quality application - complete, legible, good spelling and grammar
• Ability to attend and successfully complete required training
• Committed to high quality patient care and patient experience
• Able to ensure care of own health and wellbeing to promote improvements to physical and emotional wellbeing
• Demonstrates a positive and flexible approach in line with the changing nature of the trust service delivery model
• Committed to the values based principles of high quality patient care to include; compassion; care; competence; communication; courage and commitment in all aspects of service delivery

Skills, knowledge, ability

Essential

• Word Processing and IT skills
• Ability to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

St Leonards Hospital

241 Ringwood Road

Ferndown

BH24 2RR

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

St Leonards Hospital

241 Ringwood Road

Ferndown

BH24 2RR

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Operations Manager

Sarah Hawkins

[email protected]

03003690004

Details

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year p.a. pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

152-C248.26

Job locations

St Leonards Hospital

241 Ringwood Road

Ferndown

BH24 2RR

United Kingdom

Supporting documents

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