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Receptionist

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Employment type not specifiedExperience not specifiedCrewe

Earnswood Medical CentreCrewe

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Earnswood Medical Centre Receptionist

The closing date is 17 November 2026

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Job summary

At Earnswood Medical Practice, we are committed to providing friendly, caring and professional support to our patients. We are looking for a welcoming and organised receptionist to join our busy team. As a first point of contact, you will help patients access the care they need, treating everyone with kindness, patience and respect. If you enjoy helping people and working as part of a team, we would love to hear from you.

Main duties of the job

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system under the direction of the Operations Manager or Reception Supervisor.

Process face to face, telephone and e-requests for appointments, dealing with daily administrative tasks regarding patient care.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

About us

At Earnswood Medical Centre we aim to provide patient centered, holistic care to improve health outcomes and support all our patients in achieving their best quality of life. We provide high quality medical services through people using their skills and knowledge as efficiently and effectively as possible, within the available resources.

Details

Date posted

03 November 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1218-26-0006

Job locations

Eagle Bridge Health & Well Being Ctr

Dunwoody Way

Crewe

Cheshire

CW1 3AW

United Kingdom

Job description

Job responsibilities

Primary responsibilities

Maintain and monitor the practice appointment system under the direction of the Operations Manager or Reception Supervisor.

Process appointment requests received in person, by telephone and electronically, following practice procedures.

Answer incoming telephone calls courteously and professionally, responding to enquiries or directing callers to the appropriate colleague or service.

Welcome patients and visitors, assist with enquiries and help patients access the care and support they need.

Book, amend and cancel appointments accurately, including appointments requested following clinical triage.

Support patients to use online services and appointment systems, offering assistance where needed.

Process repeat prescription requests in line with practice procedures, referring medication queries to the appropriate clinician.

Record and update patient information accurately, maintaining confidentiality at all times.

Receive, record and pass on messages, correspondence and patient requests promptly to the appropriate team.

Complete daily administrative tasks relating to patient care, including registrations, document handling and electronic tasks as required.

Communicate sensitively with patients and carers, recognising individual needs and treating everyone with dignity and respect.

Recognise urgent concerns and promptly alert the appropriate clinician, following practice protocols.

Raise complaints, concerns and incidents with the appropriate manager and follow practice reporting procedures.

Work flexibly with colleagues to support reception cover and the smooth running of the practice.