Receptionist
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Rochdale Health Alliance Receptionist
The closing date is 19 November 2026
Job summary
The working pattern for this role is based on a rota basis to be worked between 8:00am to 6:30pm Monday and Friday only
We are seeking a friendly, organised and professional GP Receptionist to join our busy medical practice. As the first point of contact for patients, you will play a vital role in delivering excellent customer service, managing appointments and supporting the day-to-day running of the surgery. This is a great opportunity for someone with strong communication skills and a passion for helping others in a healthcare setting.
Main duties of the job
Receptionist Duties
Greeting and booking in patients for surgeries and clinics
Dealing with patient enquiries efficiently and courteously
Receiving and recording of telephone messages then taking appropriate action
Making appointment on EMIS, by processing appointment requests for on the day, future appointments for patients in person and on the telephone
Pulling and filing medical records as necessary
Taking home visit requests
Receiving specimens from patients ensure all their details have been recoded whilst following health and safety protocols
Tidying waiting room after surgery, tidy and sort leaflets, discarding old and damaged items as necessary
About us
Rochdale Health Alliance is a GP federation, formed in 2016 delivering primary care services to the borough of Heywood, Middleton and Rochdale (HMR). Core business activities include supporting member practices with a range of core activities. As well as providing in hours, extended hours and weekend clinical services, the organisation supports primary care nursing in our networks together with the homeless and transient communities.
The organisation manages GP practices across HMR and Bolton. All our GP practices are located in modern, purpose built surgerys
Our bespoke primary care academy provides CPD accredited training to the primary care workforce as well as hosting a variety of student placements and summer school opportunities for aspiring medical students
Whilst we do not offer Agenda for Change terms and conditions, this gives us the freedom to offer other staff benefits. These are explained in our leaflet working for us
Details
Date posted
02 November 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
B0363-26-0029
Job locations
Ghafoor Family Practice
1st Floor, Nye Bevan House
Maclure Road
Rochdale
Greater Manchester
OL11 1DN
United Kingdom
Job description
Job responsibilities
In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
The post holder is expected to adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies.
Job description
Job responsibilities
In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
The post holder is expected to adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies.
Person Specification
Qualifications
Essential
- Educated to GCSE standard grade 4 & above including Maths and English
- Commitment to personal and professional development
Experience
Essential
- Experience in a customer facing role and/or office environment Experience of handling situations if potential conflict Experience of working in busy environment
Desirable
- Experience of working in a primary care environment Experience of using EMIS and DOCMAN or other clinical systems
Knowledge and Skills
Essential
- Good IT skills including MS Office packages
- Excellent communication skills
- Ability to read, write and speak English to a good standard
- Good organisational skills
- Ability to work autonomously as well as in a team
- Excellent written, verbal and listening skills
- Strong organisational skills with the ability to prioritise tasks effectively Awareness for the need for confidentiality and compassion
Qualifications
Essential
- Educated to GCSE standard grade 4 & above including Maths and English
- Commitment to personal and professional development
Experience
Essential
- Experience in a customer facing role and/or office environment Experience of handling situations if potential conflict Experience of working in busy environment
Desirable
- Experience of working in a primary care environment Experience of using EMIS and DOCMAN or other clinical systems
Knowledge and Skills
Essential
- Good IT skills including MS Office packages
- Excellent communication skills
- Ability to read, write and speak English to a good standard
- Good organisational skills
- Ability to work autonomously as well as in a team
- Excellent written, verbal and listening skills
- Strong organisational skills with the ability to prioritise tasks effectively Awareness for the need for confidentiality and compassion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Rochdale Health Alliance
Address
Ghafoor Family Practice
1st Floor, Nye Bevan House
Maclure Road
Rochdale
Greater Manchester
OL11 1DN
United Kingdom
Employer's website
https://rochdalehealthalliance.co.uk/ (Opens in a new tab)
Employer details
Employer name
Rochdale Health Alliance
Address
Ghafoor Family Practice
1st Floor, Nye Bevan House
Maclure Road
Rochdale
Greater Manchester
OL11 1DN
United Kingdom
Employer's website
https://rochdalehealthalliance.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Caitlin Chadwick
Details
Date posted
02 November 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
B0363-26-0029
Job locations
Ghafoor Family Practice
1st Floor, Nye Bevan House
Maclure Road
Rochdale
Greater Manchester
OL11 1DN
United Kingdom
Supporting documents
Privacy notice
Rochdale Health Alliance's privacy notice (opens in a new tab)
Support links
© Crown copyright
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