Lead Receptionist

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Bristol NHS Foundation Trust Lead Receptionist

The closing date is 12 November 2026

Apply for this job

Job summary

We are looking for a dynamic leader for our Reception Team who can work flexibly over many Reception areas.

The Reception Team Leader will be responsible for the day-to-day supervision and coordination of reception services within the Bristol Eye Hospital. The post holder will supports delivery of a high-quality patient reception and appointment service and will lead reception staff to ensure efficient patient flow and excellent customer care.

Main duties of the job

Provide day-to-day support and guidance to reception staff, making day to day decision to ensure an efficient and effective reception service.

Liaise with clinical and administrative teams to support patient flow and clinic operations.

Assist in training and supporting new members of the reception team.

Escalate complex issues, complaints or service concerns appropriately.

Support the organisation of staff rotas, annual leave and training arrangements.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Details

Date posted

02 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

387-S8188-CCC-A

Job locations

Bristol Eye Hospital

Lower Maudlin Street

BRISTOL

BS1 2LX

United Kingdom

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Education and qualifications

Essential

• GCSE English and Maths or equivalent

Knowledge, skills and abilities

Essential

• Excellent communication and organisational skills
• Ability to supervise and motivate staff

Experience

Essential

• Reception/customer service experience

Desirable

• NHS experience
• Experience supervising staff

Person Specification

Education and qualifications

Essential

• GCSE English and Maths or equivalent

Knowledge, skills and abilities

Essential

• Excellent communication and organisational skills
• Ability to supervise and motivate staff

Experience

Essential

• Reception/customer service experience

Desirable

• NHS experience
• Experience supervising staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Eye Hospital

Lower Maudlin Street

BRISTOL

BS1 2LX

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Eye Hospital

Lower Maudlin Street

BRISTOL

BS1 2LX

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Performance and Operations Manager

Sue Brewer

[email protected]

01173429123

Details

Date posted

02 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

387-S8188-CCC-A

Job locations

Bristol Eye Hospital

Lower Maudlin Street

BRISTOL

BS1 2LX

United Kingdom

Supporting documents

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Bristol NHS Foundation Trust 's privacy notice (opens in a new tab)

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