Bank Complex Care Administrator

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Central London Community Health Trust Bank Complex Care Administrator

The closing date is 10 November 2026

Apply for this job

Job summary

NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.

We are looking for an experienced and organised Complex Care Administrator to join our team on a temporary basis to support the effective delivery of the Continuing Healthcare (CHC) Appeals process and assist with the clearance of a backlog of appeals.

This is an excellent opportunity for someone with previous experience in Continuing Healthcare (CHC) and/or complex care who can work independently, manage competing priorities and ensure appeals are progressed accurately, transparently and within agreed timescales.

Important Information - Please Read Before Applying

This is a full-time temporary role of 37.5 hours per week, Monday to Friday, 9am-5pm. There is some flexibility around start and finish times; however, this is not a part-time position.

We are specifically looking for candidates with previous experience working in Continuing Healthcare (CHC) and/or complex care.

Previous applicants should not apply.

Main duties of the job

As an ICB, we're focused on:o improving outcomes in population health and healthcareo tackling inequalities in outcomes, experience, and accesso enhancing productivity and value for moneyo helping the NHS support broader social and economic development. We're ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives. Our Population Health and Integration Strategy outlines our vision and priorities and will shape our focus as a system for the coming years. We're proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation.

Complex Care Administrator:o Will provide a high-quality service for CLCH to support in the effective delivery of the Continuing Healthcare (CHC) Appeals process, and back log clearance.o Will be the first point of contact for all CHC appeals.o Will liaise with clinicians, appellants and/or their representatives, and NHS England to ensure all appeals regarding Continuing Healthcare are robust, transparent, and timely.o Will independently co-ordin ate appeals within set time scales. The post holder will collect and collate all data relating to appeals completion and present reports.

About us

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Details

Date posted

02 November 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£19.68 an hour Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay

Contract

Bank

Working pattern

Part-time, Flexible working

Reference number

824-BANK-COMAD

Job locations

Ferguson House, Marylebone Road

London

NW1 5JD

United Kingdom

Job description

Job responsibilities

Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

Job description

Job responsibilities

Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

Person Specification

Education/Qualification

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.

Experience

Essential

• Good knowledge an understanding of confidentiality and data governance.
• Negotiating, influencing, facilitation skills ability to exercise tact and diplomacy, decision making and problem-solving skills.
• Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities and workloads
• Microsoft Office working knowledge with intermediate keyboard skills
• Previously worked in similar position within the public sector
• Experience of taking minutes and action notes at meetings

Skills and Knowledge

Essential

• Demonstrate compassion and empathy in highly emotional situations, whilst been able to manage own emotions.
• Knowledge of administrative procedures, project management or information analysis in CHC
• Excellent knowledge of a range of administrative processes and procedures to establish own practices.

Desirable

• Knowledge of Continuing Health Care
• Knowledge of NHS Funded Nursing Care

Key Attributes

Essential

• Understanding and commitment to the principles, practices and promotion of equality and diversity

Person Specification

Education/Qualification

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.

Experience

Essential

• Good knowledge an understanding of confidentiality and data governance.
• Negotiating, influencing, facilitation skills ability to exercise tact and diplomacy, decision making and problem-solving skills.
• Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities and workloads
• Microsoft Office working knowledge with intermediate keyboard skills
• Previously worked in similar position within the public sector
• Experience of taking minutes and action notes at meetings

Skills and Knowledge

Essential

• Demonstrate compassion and empathy in highly emotional situations, whilst been able to manage own emotions.
• Knowledge of administrative procedures, project management or information analysis in CHC
• Excellent knowledge of a range of administrative processes and procedures to establish own practices.

Desirable

• Knowledge of Continuing Health Care
• Knowledge of NHS Funded Nursing Care

Key Attributes

Essential

• Understanding and commitment to the principles, practices and promotion of equality and diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Ferguson House, Marylebone Road

London

NW1 5JD

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

Ferguson House, Marylebone Road

London

NW1 5JD

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Business

Andrew Wilsher-Gawthorpe

[email protected]

02045311748

Details

Date posted

02 November 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£19.68 an hour Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay

Contract

Bank

Working pattern

Part-time, Flexible working

Reference number

824-BANK-COMAD

Job locations

Ferguson House, Marylebone Road

London

NW1 5JD

United Kingdom

Supporting documents

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Central London Community Health Trust's privacy notice (opens in a new tab)

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