Ambulance Dispatcher - Exeter

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South Western Ambulance Service NHS Foundation Trust Ambulance Dispatcher - Exeter

The closing date is 16 November 2026

Apply for this job

Job summary

Opportunities have arisen within South Western Ambulance Service in the Emergency Operations Centre for Dispatchers. The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.

Part-time hours will be considered through the flexible working application.

All shortlisted candidates will be invited to attend an assessment centre.

The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.

*Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.

Main duties of the job

Your background

• 4 GCSEs at C grade or above, including English (or equivalent)
• Good keyboard skills
• Good oral communication skills
• The ability to be tactful and diplomatic as required is also necessary
• Be prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays)
• Ability to work calmly under pressure

What we can offer you

• Starting salary of £27,485
• Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)
• Generous NHS Pension Scheme
• 27 days annual leave plus additional bank holiday leave allocated
• Access to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies.
• Significant career progression opportunities within the Clinical Hub and wider trust.

For more information on this role, please watch the following video https://vimeo.com/742557522/ff44b2ea37

Please note, we will be recruiting to a holding pool for our next course intakes.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents daily.

We remain committed to ensuring that we provide the best possible care for our patients, which is reflected in our newfive-year strategy which has continually improving patient care at its core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career progression
• Car leasing scheme (subject to your pay not falling below the National Living Wage)
• Free parking across Trust sites
• Staff networks
• Range of discounts from organisations across the UK

Details

Date posted

02 November 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

202-8408112

Job locations

Exeter EOC

South Western Ambulance Services, Unit 1, Abbey Court

Exeter

EX2 7HY

United Kingdom

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

Alternative formats of our vacancies are available upon request to [email protected] . Accessibility statement available upon request.

Right to work / Certificate of sponsorship

This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

Alternative formats of our vacancies are available upon request to [email protected] . Accessibility statement available upon request.

Right to work / Certificate of sponsorship

This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa

Person Specification

Qualifications

Essential

• 4 GCSE's (or equivalent) at Grade C or above including English

Previous experience

Essential

• Experience in dealing with a diverse range of people in a customer/patient environment
• Experience of inputting data accurately and quickly using a Keyboard

Person Specification

Qualifications

Essential

• 4 GCSE's (or equivalent) at Grade C or above including English

Previous experience

Essential

• Experience in dealing with a diverse range of people in a customer/patient environment
• Experience of inputting data accurately and quickly using a Keyboard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Exeter EOC

South Western Ambulance Services, Unit 1, Abbey Court

Exeter

EX2 7HY

United Kingdom

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Exeter EOC

South Western Ambulance Services, Unit 1, Abbey Court

Exeter

EX2 7HY

United Kingdom

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Services

HR Services

[email protected]

03003690360

Details

Date posted

02 November 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

202-8408112

Job locations

Exeter EOC

South Western Ambulance Services, Unit 1, Abbey Court

Exeter

EX2 7HY

United Kingdom

Supporting documents

Privacy notice

South Western Ambulance Service NHS Foundation Trust's privacy notice (opens in a new tab)

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