Sales Administrator

We are working with an established and expanding manufacturing business that is looking to recruit a Sales Administrator to support its Commercial Operations team.

This is a great opportunity for an organized and customer-focused individual to become part of a busy commercial function, helping to ensure orders are processed efficiently and customers receive a consistently high level of service. You will work alongside colleagues across the business, providing administrative support throughout the sales process and helping to maintain strong customer relationships.

Sales Administrator
Fixed Term – 9 months, with the possibility of a further 3-month extension
Salary dependent on experience
Working hours – Monday to Thursday, 9.00am–5.00pm; Friday, 9.00am–3.30pm (35 hours per week)
Henley-on-Thames

Sales Administrator
Job Description

• Manage the processing of customer orders, quotations and invoices, ensuring all details are accurate and completed within agreed timescales.
• Keep track of outstanding orders and arrange delivery bookings, working proactively to support customer delivery requirements.
• Update and maintain customer records across internal ERP and CRM systems, assisting with sales reporting and forecasting activities.
• Handle incoming customer queries by phone and email, providing helpful responses and ensuring more complex issues are directed to the appropriate teams.
• Build effective working relationships with departments including Finance, Operations and Technical Support to help resolve customer and order-related issues.

• Previous experience in a sales administration or commercial support position, ideally within a business-to-business environment.
• Excellent administrative and organisational abilities, with a high level of accuracy and the confidence to manage a varied workload.
• Strong customer service skills, with a professional and approachable manner and the ability to communicate effectively with customers and colleagues.
• A resourceful and solutions-focused attitude, with the ability to investigate problems, use initiative and manage changing priorities.
• Confident using Microsoft Office 365, with the adaptability to pick up new business systems and software quickly.