Customer Support Administrator

SWRP are recruiting for a Customer Support Administrator a fast growing manufacturing company based in Peterborough, Cambridgeshire.

This 12 month fixed-term maternity cover opportunity offers the chance to play a key role in delivering exceptional customer service, managing customer orders, handling enquiries and ensuring a smooth and efficient customer experience from start to finish.

Key Responsibilities

• Process customer orders accurately and efficiently
• Respond to customer enquiries via phone and email
• Build strong relationships with customers and internal teams
• Monitor orders and provide delivery updates
• Resolve customer issues and escalate where necessary
• Maintain accurate records on CRM and ERP systems
• Support continuous improvements to customer service processes

About You

We're looking for someone with:

• Previous customer service, customer support or order processing experience
• Strong communication and organisational skills
• Excellent attention to detail
• Good Microsoft Office skills
• A proactive, customer-focused approach

Desirable: Experience within manufacturing, engineering, distribution or logistics environments.

Benefits

• £28,000 rising to £29,000 after probation
• Bonus opportunity of up to £300 per month
• 25 days holiday (including Christmas shutdown)
• Pension scheme
• Employee Assistance Programme
• Join a growing international business with a great team culture

Interested?

Please apply or contact Strange + Wright Recruitment Partners for more information about the Customer Support Administrator role based in Peterborough, Cambridgeshire.