Information Systems Support Assistant

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City Health Care Partnership CIC Information Systems Support Assistant

The closing date is 05 November 2026

Apply for this job

Job summary

This is a great opportunity to build your digital systems skills while supporting services across City Health Care Partnership CIC. You'll help colleagues use key information systems safely and effectively, supporting reliable services and high-quality information. You'll work within the Digital and Information Systems team, providing practical support and responding to day-to-day queries. The role includes Registration Authority services, system administration, data quality and information security

Main duties of the job

What you'll do:

• Support colleagues with NHS Smartcards and Registration Authority processes
• Maintain and monitor information systems, identifying and reporting data quality issues
• Produce spreadsheets, reports and analysis to support service needs
• Help colleagues use systems correctly and support training and guidance
• Follow information governance and security procedures to protect confidential information

What we're looking for:

• NVQ Level 3 in Business Administration or Information Technology, an equivalent qualification, or equivalent skills and experience
• Strong Microsoft Excel skills and confidence using office and information systems
• Relevant experience in an information technology or customer service environment
• Clear communication, good attention to detail and the ability to organise your workload

We welcome applicants from different backgrounds, experiences and communities, and value fairness, respect, inclusion, teamwork and ideas for improvement.

About us

At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.

Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Details

Date posted

29 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pa/pr

Contract

Permanent

Working pattern

Full-time

Reference number

810-8389892

Job locations

Business Support Centre

5 Beacon Way

Hull

HU3 4AE

United Kingdom

Job description

Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Job description

Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Business Administration/IT, or equivalent qualification or able to demonstrate this level of skill and experience

Knowledge

Essential

• Able to demonstrate skilled usage of spreadsheets to collect, manipulate and present data and information
• Thorough working knowledge of Microsoft Office Excel
• Able to demonstrate in depth usage of using word processor and presentation software to produce attractive and clear reports and presentations
• Able to demonstrate in depth usage of using information systems and/or database systems to extract data for reporting purposes
• Understanding of importance of organisational information systems and data sources

Desirable

• Knowledge or experience of clinical systems used within CHCP CIC
• Knowledge or experience of information security standards i.e. IS27001, Cyber Security
• Able to demonstrate a good understanding of CHCP CIC business drivers and initiatives

Experience

Essential

• Awareness of NHS Registration Authority
• Relevant Experience in an IT or customer service related environment

Desirable

• Previous Experience of Registration Authority systems
• Knowledge of ITIL processes
• Experience of critically interpreting information

Person Specification

Qualifications

Essential

• NVQ Level 3 in Business Administration/IT, or equivalent qualification or able to demonstrate this level of skill and experience

Knowledge

Essential

• Able to demonstrate skilled usage of spreadsheets to collect, manipulate and present data and information
• Thorough working knowledge of Microsoft Office Excel
• Able to demonstrate in depth usage of using word processor and presentation software to produce attractive and clear reports and presentations
• Able to demonstrate in depth usage of using information systems and/or database systems to extract data for reporting purposes
• Understanding of importance of organisational information systems and data sources

Desirable

• Knowledge or experience of clinical systems used within CHCP CIC
• Knowledge or experience of information security standards i.e. IS27001, Cyber Security
• Able to demonstrate a good understanding of CHCP CIC business drivers and initiatives

Experience

Essential

• Awareness of NHS Registration Authority
• Relevant Experience in an IT or customer service related environment

Desirable

• Previous Experience of Registration Authority systems
• Knowledge of ITIL processes
• Experience of critically interpreting information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

City Health Care Partnership CIC

Address

Business Support Centre

5 Beacon Way

Hull

HU3 4AE

United Kingdom

Employer's website

https://www.chcpcic.org.uk/ (Opens in a new tab)

Employer details

Employer name

City Health Care Partnership CIC

Address

Business Support Centre

5 Beacon Way

Hull

HU3 4AE

United Kingdom

Employer's website

https://www.chcpcic.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Digital & Corporate Systems Manager

Lee Hickson

[email protected]

01482976944

Details

Date posted

29 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pa/pr

Contract

Permanent

Working pattern

Full-time

Reference number

810-8389892

Job locations

Business Support Centre

5 Beacon Way

Hull

HU3 4AE

United Kingdom

Supporting documents

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City Health Care Partnership CIC's privacy notice (opens in a new tab)

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