Medical Receptionist-Telephonist [Care Navigator]
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Ravensworth Surgery Medical Receptionist-Telephonist [Care Navigator]
The closing date is 30 November 2026
Job summary
The medical receptionist/call taker [now known as a care navigator] is an integral part of the wider primary care team. Being the initial contact for patients, carers, professional colleagues and other guests/visitors to the surgery, they are the "face" and "voice"of that surgery and project the care and empathy of services offered.
Having the opportunity to meet a variety of people and be involved in mixed tasks within the working day, this can be a challenging role but one of immense satisfaction
.Main duties of the job
We are looking for a care navigator that wishes to work around 20hours per week.
Shifts would be worked out between Monday to Friday and between 7.45am [with effect from April 2026] and 6pm [to become 6.30pm in few months time].
We are looking to recruit as soon as possible.
About us
We are an independent GP practice with just short of 6000 patients, over two sites. We are also proud to be a training practice, supporting medical students and one post qualification doctor [ST1/ST2/ST3] in 6month cycles.
We hold family values as an integral part of running the surgeries as well as striving to maintain a good work/life balance which ultimately increases drive and application during the course of day to day work.
Our set up comprises three GP partners, Practice Manager, two long term locums, alongside an ACP, 1 x Nurse, 2 x HCA, Assistant Practice Manager, 2 x GPA and 8 non-clinical staff, all of whom work between the two sites.
Loyalty and kinship have been enjoyed in our "team" orientated practice, with colleagues tending to leave due to retirement or relocation.
We hold regular meetings at all levels, where everyone's contribution is welcomed.
Details
Date posted
31 October 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
A1800-26-0012
Job locations
Horsley Hill Road
South Shields
Tyne And Wear
NE33 3ET
United Kingdom
Wear Street
Jarrow
Tyne And Wear
NE32 3JN
United Kingdom
Job description
Job responsibilities
It is preferable to have previous medical reception experience and be fully au fait with emis web software and knowledge of snowmed coding, however we are prepared to provide relevant training to an otherwise experienced or suitable candidate.
Please see the interesting job description attached.
Job description
Job responsibilities
It is preferable to have previous medical reception experience and be fully au fait with emis web software and knowledge of snowmed coding, however we are prepared to provide relevant training to an otherwise experienced or suitable candidate.
Please see the interesting job description attached.
Person Specification
Qualifications
Desirable
- Au fait with primary care reception role and emis web.
Qualifications
Desirable
- Au fait with primary care reception role and emis web.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Ravensworth Surgery
Address
Horsley Hill Road
South Shields
Tyne And Wear
NE33 3ET
United Kingdom
Employer's website
https://www.ravensworthsurgery.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Ravensworth Surgery
Address
Horsley Hill Road
South Shields
Tyne And Wear
NE33 3ET
United Kingdom
Employer's website
https://www.ravensworthsurgery.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Practice Manager
Kathryn Ali
01914552093
Details
Date posted
31 October 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
A1800-26-0012
Job locations
Horsley Hill Road
South Shields
Tyne And Wear
NE33 3ET
United Kingdom
Wear Street
Jarrow
Tyne And Wear
NE32 3JN
United Kingdom
Supporting documents
Privacy notice
Ravensworth Surgery's privacy notice (opens in a new tab)
Support links
© Crown copyright
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