Helpdesk Administrator/Customer Support

We are a facilities maintenance company looking for a reliable and organised Help desk Operative to join our team. This role is central to our day-to-day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.

Key Responsibilities

• Answering incoming calls and emails from clients, subcontractors and engineers
• Logging and managing maintenance jobs accurately via the help desk system
• Liaising with engineers, subcontractors, and suppliers
• Raising, sending, and following up on quotes
• Providing updates to clients and managing job progression from start to finish
• Escalating urgent or overdue issues appropriately
• Maintaining clear and accurate records
• Preparing basic reports
• tracking incoming requests to ensure they are logged with the correct priority
• Dealing with invoicing
• Updating client portals and systems in line with contractual requirements

About you

• Previous experience in a help-desk, facilities, maintenance, or customer service role
• Confident telephone manner and professional written communication
• Strong organisational skills with good attention to detail
• Able to prioritise workloads and manage multiple tasks
• Comfortable using IT systems such as Outlook, job management systems, excel etc
• Calm under pressure and able to deal with challenging situations professionally

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.