Sales Support Coordinator (Eastern European Speaking)

Sales Support Coordinator (Eastern European Speaking)

Location: Sunbury-on-Thames, Surrey – Hybrid (3 days office / 2 days home)
Salary: £33,000–£35,000 DOE + 15% Retention Bonus
Contract: Fixed-Term Contract – Up to 12 Months (Maternity Cover)
Hours: Full-Time, 38.5 Hours per Week

We are recruiting for a Sales Support Coordinator to join an established international business based in Sunbury-on-Thames.

This is a varied position combining sales administration, order management and customer account coordination. You will support existing customers across European markets, ensuring orders are processed accurately, enquiries are handled efficiently and strong customer relationships are maintained.

Fluent English and Russian or another Eastern European language are essential.

• Manage customer accounts and provide day-to-day sales support

• Process customer orders, prepare quotations and assist with pricing enquiries

• Coordinate deliveries and monitor stock availability

• Maintain regular communication with international customers

• Support Business Development Managers with existing customer accounts

• Liaise with internal departments including Logistics, Finance and Warehouse teams

• Resolve customer queries, order discrepancies and returns-related issues

• Maintain accurate customer records and sales information

• Assist with customer forecasts and inventory planning

• Identify opportunities to improve customer service and internal processes

• Fluent English and Russian or another Eastern European language

• Previous experience in sales administration, sales support, account coordination or a similar role

• Excellent organisational skills and attention to detail

• Confident handling customer enquiries and maintaining professional relationships

• Experience processing orders, preparing quotations or coordinating deliveries would be advantageous

• Strong communication and numerical skills

• Comfortable working with multiple systems and managing competing priorities

• Proactive, adaptable and able to learn new products and processes quickly

• Previous experience in a B2B or distribution environment would be beneficial but is not essential

• Able to commute to Sunbury-on-Thames three days per week

• 15% retention bonus

• Hybrid working – 2 days from home, with an early finish at 3pm on Fridays

• 24 days' annual leave plus bank holidays

• Generous pension scheme – 7.5% employer contribution, increasing to a maximum of 10% with matching

• Health and wellbeing benefits – private dental cover, gym subsidy, life insurance and Employee Assistance Programme

• Travel benefits – subsidised public transport and worldwide travel insurance (subject to eligibility)

• Additional perks – subsidised lunches, onsite massage and regular company social events

This is a fantastic opportunity for a multilingual professional with a background in sales support, administration or customer account coordination.

If interested, please apply today.