Lettings Officer

Interim Lettings Officer

Location: Hertfordshire
Rate: £24–£28 per hour Umbrella
Contract: Until the end of March 2027

An opportunity has arisen for an experienced Lettings Officer to join a social housing provider in Hertfordshire on an interim basis.

The role will support the end-to-end voids and lettings process, ensuring properties are let efficiently, compliantly and within agreed turnaround targets.

Key Responsibilities:

• Coordinate voids and lettings activity, from tenancy terminations and pre-void contact through to sign-up and handover.
• Process nominations and applications, making fair allocation decisions in line with policies and local authority agreements.
• Advertise properties, manage shortlists and coordinate viewings and tenancy sign-ups.
• Liaise with local authorities, internal teams and applicants to ensure a smooth lettings process.
• Complete pre-tenancy assessments, considering affordability, support needs and tenancy suitability.
• Monitor void turnaround times, maintain accurate records and produce performance reports.
• Chair voids meetings and work collaboratively with relevant teams to minimise delays and rental income loss.

Requirements:

• Driving License and access to own vehicle
• Previous experience in lettings, allocations or voids within social housing.
• Knowledge of housing allocations, tenancy requirements and relevant legislation.
• Experience working with local authority nominations and Choice Based Lettings systems.
• Strong organisational, communication and customer service skills.