Key Account Administrator

Key Account Administrator - 6 month assignment - Up to £140/day - Leicester - Onsite

Are you a natural relationship-builder with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where organisation, communication and attention to detail are key?

We're working with a well-established business within the engineering and service industry to recruit a Key Account Administrator. This is a fantastic opportunity to join a customer-focused team, playing a pivotal role in supporting key client relationships and ensuring the smooth delivery of services to some of the organisation's most important accounts.

Key Details:

• Job Title: Key Account Administrator
• Pay rate: Up to £140/day (DOE) + holiday pay
• Location: Leicester
• Contract Length: 6 months
• Start date: ASAP
• Working pattern: Full-time, 5 days onsite
• Working hours: First 2 weeks: Monday - Friday 08:00 - 16:00, after that can choose between 3 set shifts: Monday - Friday 08:00 - 16:00 OR 10:00 - 18:00 OR 12:00 - 20:00

Responsibilities:

• Building and maintaining strong relationships with key account clients and internal stakeholders.
• Acting as a primary point of contact for customer queries, ensuring initial responses are provided within 24 hours.
• Coordinating engineer updates and estimated arrival times, ensuring customer records and internal systems remain up to date.
• Managing customer helpdesks and maintaining accurate contact information across designated accounts.
• Updating customer web portals with service information, progress reports and work order updates.
• Coordinating quotations and supporting the submission of documentation through customer portals.
• Preparing and delivering bespoke customer reports, ensuring deadlines and agreed KPIs are consistently achieved.
• Managing and communicating updates relating to equipment shutdowns, keeping customers fully informed throughout.
• Supporting the closure of insurance reports, work orders and outstanding tasks.
• Working closely with Account Managers to support customer meetings and account management activities.

Requirements:

• Previous experience in corporate account management, customer account administration or a similar customer-facing role.
• Experience acting as a primary point of contact for customers.
• Excellent written and verbal communication skills, with the confidence to liaise with customers and internal stakeholders at all levels.
• Strong interpersonal skills and the ability to build effective working relationships.
• Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.
• A resilient, solutions-focused approach, with the ability to remain calm under pressure.
• Good Microsoft Office skills, particularly Excel. Experience with Dynamics CRM or customer web portals would be advantageous.
• A proactive, can-do attitude, with a strong sense of ownership and accountability.

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