Receptionist/Care Navigator

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Dr C M Wilson & Partners Receptionist/Care Navigator

The closing date is 08 November 2026

Apply for this job

Job summary

An opportunity has arisen for an enthusiastic and committed Medical Receptionist / Care Navigator to join our busy GP Practice to provide high quality reception and administrative duties. The ideal candidate must have experience within Primary care with EMIS clinical system knowledge, with at least 12 months experience. Due to the nature of the job, NHS customer service skills are essential and Clinical Coding skills are desirable.

For this position, you will need to be available to work between the hours of 8.00am to 6.30pm, Monday to Friday.

Main duties of the job

Administration

• To have a thorough knowledge of all Practice policies and procedures.
• To work in accordance of written protocols
• Open and direct incoming mail, frank and post outgoing letters as appropriate

Reception

• Receive, assist and navigate patients to the appropriate clinician or service in an efficient and effective way
• Maintain confidentiality at all times
• Be able to cover all reception positions as necessary

Appointments

• Process appointment requests from patients by telephone, online or in person, with any clinician
• Organise visit requests

Computer

• Register new patients or pass to the appropriate staff member
• Process patient's change of address using knowledge of the Practice area
• Manage repeat prescription requests in accordance with Practice guidelines.
• Scan letters onto patient records
• Action practice tasks as required

Telephone

• Receive telephone calls and deal with enquiries and messages, book and cancel appointments and manage prescription requests in a high volume, patient driven environment

Other Tasks

• Liaise with District Nurses, Hospitals, Health Visitors etc as required
• Be able to work as part of a team whilst having individual responsibilities and maintaining a high level of professionalism
• Prioritise your workload and use your own initiative when under pressure
• The above list of duties is not exhaustive and may be subject to change as deemed necessary

About us

We are located over 2 sites in the Deepdale and Fulwood areas of Preston. We have 4 GP Partners, 4 Salaried GP's, a Nurse Manager, a Clinical Pharmacist, 2 Physician Associates and a supportive management team. We are part of the Preston North and East PCN.

Details

Date posted

27 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1976-26-0001

Job locations

The Healthcare Centre

Flintoff Way

Preston

Lancashire

PR1 5AF

United Kingdom

Longsands Medical Centre

Longsands Lane

Fulwood

PRESTON

PR2 9PS

United Kingdom

Job description

Job responsibilities

Job Summary:

Receive, assist and navigate patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job description

Job responsibilities

Job Summary:

Receive, assist and navigate patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Person Specification

Qualifications

Essential

• Experience within Primary Care (at least 12 months)
• EMIS clinical system knowledge
• GCSEs in Maths, Science and English
• Driving license

Desirable

• Microsoft Office
• Clinical Coding skills
• Scanning
• Summarising

Person Specification

Qualifications

Essential

• Experience within Primary Care (at least 12 months)
• EMIS clinical system knowledge
• GCSEs in Maths, Science and English
• Driving license

Desirable

• Microsoft Office
• Clinical Coding skills
• Scanning
• Summarising

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr C M Wilson & Partners

Address

The Healthcare Centre

Flintoff Way

Preston

Lancashire

PR1 5AF

United Kingdom

Employer's website

https://www.thehealthcarecentre.org/ (Opens in a new tab)

Employer details

Employer name

Dr C M Wilson & Partners

Address

The Healthcare Centre

Flintoff Way

Preston

Lancashire

PR1 5AF

United Kingdom

Employer's website

https://www.thehealthcarecentre.org/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Rachael Manciocchi

01772655533

Details

Date posted

27 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1976-26-0001

Job locations

The Healthcare Centre

Flintoff Way

Preston

Lancashire

PR1 5AF

United Kingdom

Longsands Medical Centre

Longsands Lane

Fulwood

PRESTON

PR2 9PS

United Kingdom

Supporting documents

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Dr C M Wilson & Partners's privacy notice (opens in a new tab)

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